Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Pay as you go in France, any tips?

Hi any tips on p a y g abroad?

Using data add-ons in the eu

I am a PAYG user. I don't use packs or pay monthly, when I want data I just buy a data add-on. Until now, they always worked in the EUWith the new roaming charges for the EU, if I have an active data add-on purchased in the UK what will happen -A. My...

Resolved! been charged for a topuop I know nothing about

On 08/06/2023 I was charged for a topup that I don't know anything about. I was charged £13-50. My topup date is always 10th of the month. On 10/06/2023,I was charged £13-50,as usual for my topup. But I need to know why I was charged £13-50 on 08/06/...

Resolved! I didn’t want to renew my pack

You have taken £13.50p from my bank account once again

PAYG SIM Works without credit ?!

Hi, I'm hoping someone can help as I'm totally stumped.Bought a 99p sim card yesterday to put into an old phone.. I haven't put any credit on it at all.It doesn't work for calls, but for some reason WhatsApp, YouTube and the browser are all fully fu...

Resolved! Not able to use my Allowances

Hi there. I have 2GB allowances until next month. I have no idea why I can’t use them. The minute I turn off my WiFi I’m left with no internet

Resolved! Travel to Eire

Can I use my pack allowances in Eire without paying the new £2.50per day or £10 per week charge?

Free minits but the cach is going down,whay?

Why when i have a pakiet white a free minut ,The cach in my acount is takiego down?

Missing data on PAYG

For a long time I have had as a result of boosts 1GB of data with each renewal. This week is shows as 950MB. Where has the remainder gone?

Resolved! How can I register 2nd EE PAYG phone on my account?

I have bought 2 EE PAYG phones for an elderly friend who has no email.I can find no way of registering the second phone, short of perhaps getting a second email address - crazy!How can I do this ?Giff gaff has no problem with using unique phone numbe...