Sim Card hibernating

[CameronScheres]

My sim card is hibernating, or lost I can't tell if it's lost already

People try to call me and it doesn't go through, how can I fix this. I have topped up and my account says I have £5

[James_B · Accepted solution]

Hi @CameronScheres,

Welcome to the EE Community. 🙂

Please head over to  What is pay as you go and flex hibernation, and how do I stop it? - The EE Community for everything you need to know about the hibernation policy.

Hope this helps.

James