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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

JordanTA by • EE Knowledge Specialist
  • 1138 Views
  • 0 replies
  • 7 Helpful

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 1538 Views
  • 7 replies
  • 10 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 25813 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 13813 Views
  • 0 replies
  • 6 Helpful

Credit not showing

Hello,I bought a pack with Pay as you Go sim card about a week ago, the sim card is now in my phone and the number transfer has been completed yesterday.However the credit says £0 although my debit card has been credited £15.How do I activate the pac...

Saffira by • Valued Contributor
  • 1168 Views
  • 10 replies
  • 2 Helpful

Combining balances

I have two EE phones on payg but now only need one. Can I transfer the current balance from one to the other? 

MazD2023 by • Visitor
  • 324 Views
  • 1 replies
  • 1 Helpful

Pay as u go sim stopped working electric gate

Hi , last week for no reason pay as u go sim has stopped working in electric gates module . Sim works fine in phone can make call as tex, Gate module works fine with O2 sim. Tried 2G,3G,4G bands and none of these no longer work with electric gates  u...

bharrt by • Investigator
  • 1648 Views
  • 10 replies
  • 3 Helpful

Resolved! Refund

Hello.  I use pay as you go during my trip. Today I renew my sim to 10£ pack. But I want to change it to 5£ pack. So I text 150 Now. Will My 10£ refund?  Because It is downgraded and I didn't use a data or something. I changed my pack to 5£ but I won...

Hyejin by • Visitor
  • 1081 Views
  • 4 replies
  • 1 Helpful

Top ups

I've brought a £20 ee top up from the shop but been told I can't pay my bill that way can I get refunded for

Yamman83 by • Visitor
  • 295 Views
  • 1 replies
  • 0 Helpful

Bill

I haven't topped up but it's saying I have will I be charged

Abi50 by • Investigator
  • 349 Views
  • 4 replies
  • 0 Helpful

Resolved! Top up

Hi,my  current simcard is now pay as you go. I wanted to switch it back to where it was before the pay as you go. For the number ending 453please help.

Kasra_dp by • Visitor
  • 368 Views
  • 2 replies
  • 2 Helpful
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