Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

EE Pay as you go / pre-loaded Data only SIM

Hello, I just find a EE £50 for 120gb Data only SIM on the internet which can last for 12 months.Anyone is using this SIM? May I know if I can top up the data and extend the expiry date of this SIM?Also, is this SIM availble in e-SIM? Thank you.

Resolved! SIM will be made inactive if there is no activity

I have a PAYG WIFI Hub. It's my back-up. My second last activity was Feb 2022 due to home broadband went down. My last activity was October 2022 when I found out my SIM was made inactive due to no activity. Yes, I forgot to use the WIFI at least once...

Add on in flex plan

My daughter has a £15 flex plan but for some reason her account shows she has £20in credit but I am unable to add data add ons via the Web page or app - help please as to how to add additional data without changing the plan?? Or can I link to my acco...

Refund credit

Even though my sim card didn't work, I loaded £5 credit. I want a refund to my credit card. How can I do that?

SIM be cut off

HiI forgot to pay the bill and now SIM is be cut off.it's saying no service I can't make or receive calls or texts I tried the fast top up page but it's not accepting the numberThey said there is a bug in fast top up pageI don't know what to do I ne...

Missed my top up day

I got the date wrong and did not top up in time for my package to renew, what do I do?

Top up hasn't gone on

I put a top up voucher on my phone on the 21/12/2022 to carry on with my £15 pack to renew on the 22/12/2022 but it's saying I've got no credit to make calls what can I do

Resolved! No Service SIM card

my SIM saying No Service because I haven't uploaded for 3 months but when I'm tryna make a upload site not recognize my number how I'm gonna turn on again please help

Sim issue - connects to network but can't make/receive calls or SMS

I live between Sweden and UK, and have a prepaid EE sim card that I used to use as my main one. During the whole covid shenanigans when I was stuck In Sweden I got a Swedish phone number as my primary but still use the EE one as a secondary sim and s...

Need help finding out where my credit has gone

I recharged my account with 10 pounds and subscribed to a package of 5 pounds, but I did not find the remaining 5 pounds