Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Cant buy a pack

Its not letting me buy a pack

Activate sim card on Isle of Man

Hi can I activate my sim card on Isle of Man? or I must activate within UK

Resolved! Cancelling my pack

I am going away and want to cancel my current pack but couldn’t find an option to do so. I would appreciate it if you could please ensure that my pack is cancel now and can be renewed when I come back. Thanks

Resolved! Pay as you go and Europe charges

Hi I have been a payg customer with ee for many years. I am travelling to Europe tomorrow going to France, Germany, Denmark and Norway. Can I use my ee allowances in these countries or do I need to buy an add on pack of some kind. All info I can find...

when going abroad does ee still charge you on your pay as you go sim

Data

I’ve topped my phone up and payed for a £10 pack with 8gb data minutes and texts and my calls and texts are working but my data isn’t yet it says I have it it does normally work but it isn’t this time can it be fixed please

Keeping my number

I have just inserted my new ee sim and I am trying to keep my number it keeps telling me the ee number that came with the sim card is incorrect

Resolved! About my pack i would like to cancel my package please thanks

New PAYG roaming charges from June 6

Hello .. I'm in France, arrived last week, using my rolling monthly PAYG pack with no problem for text/call/data as I have done in the past. Should I have received info by now on how to pay the new daily/weekly fee to continue to do this? Nothing rec...

Roll on data

Hi how do I see my roll on data in the ee website? Like I have a pack ending soon but I’m sure I got an extra 20GB of data left that ee gifted me but I can’t see it? It only shows the pack I’m currently on..