I was charged twice for a £15 refill, how do I get a refund.

Zheenaliev · ‎23-08-2023

I was charged twice for a £15 refill, how do I get a refund. I want to return the money back to the card

Northerner · ‎23-08-2023

You'll need to speak to EE CS on 150 about this request.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Chris_B · ‎23-08-2023

@Zheenaliev You only get charged for what you put on. Sounds like you did it twice without realising. If you want to try and get it back you’ll need to call customer services.

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.