Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Money added to another number

Hello, i have just bought a new sim and I have changed the number in my ee account and I have added money and bought a £10 pound 7 day data pack and it has been added to the incorrect number. Can you please change this? [mod edit: please do not post ...

activate pack

Please help . App not working . I’ve been debited but it’s not been activated and none of your cs numbers work

Resolved! Data roaming in EU

Hi. I bought 30 pounds subscribtion pack per a month.And I'm in another country in EU. I think I'm using a data roaming now, but there is no charge. Is it right?And I want to go to Italy 15th June, Is there charging?Thank you!

Resolved! Add On minutes for the UK

I am a UK PAYG customer and want to get an Add on for minutes. I can only seem to find Add on data.How do I get Add on minutes

Unable to receieve calls and messages

I am unable to receive calls and messages, but able to call

Cant buy a pack

Its not letting me buy a pack

Activate sim card on Isle of Man

Hi can I activate my sim card on Isle of Man? or I must activate within UK

Resolved! Cancelling my pack

I am going away and want to cancel my current pack but couldn’t find an option to do so. I would appreciate it if you could please ensure that my pack is cancel now and can be renewed when I come back. Thanks

Resolved! Pay as you go and Europe charges

Hi I have been a payg customer with ee for many years. I am travelling to Europe tomorrow going to France, Germany, Denmark and Norway. Can I use my ee allowances in these countries or do I need to buy an add on pack of some kind. All info I can find...