Subscription data pack waiting

rizkawilda · ‎04-09-2023

Hi! I just bought a new sim card with £15 data for 25GB. It was working for a while immediately after I inserted the sim card but 30mins after its not working anymore and it says my 25GB pack status is still waiting. How to resolve this?

XRaySpeX · ‎04-09-2023

Try texting NOW to 150.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

rizkawilda · ‎04-09-2023

I tried but it says “Sorry, but we couldn’t complete your request as you
currently don’t have a pack. To choose a Pack, text ALL PACKS to 150”

XRaySpeX · ‎04-09-2023

What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

rizkawilda · ‎04-09-2023

it says “Your current balance as of today 23:07 is £0.00. For more info on your packs, add-ons or free boosts, go to the My EE app or ee.co.uk/MyEE”

XRaySpeX · ‎04-09-2023

You have no pack & you need to top-up before you can buy 1.

Where did you see that your 25GB pack status is still waiting?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

rizkawilda · ‎04-09-2023

its here. that’s why its so weird they said i don’t have any pack. i also
already trying to make a call/text but it says i don’t have enough credit
bur i already paid for the 25GB one and not even yet activated (still
waiting)

rizkawilda · ‎04-09-2023

XRaySpeX · ‎04-09-2023

@rizkawilda wrote:
not even yet activated (still waiting)

Where do you see that? Post an image.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

rizkawilda · ‎04-09-2023