Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Changing from PAYG to SIM only contract

Hello, I have an older friend who has a pay as you phone go with EE, he wants to change to a sim only contract. He is hard of hearing, so doesn't want to do it by telephone and it is difficult for him to get to an EE shop due to mobility issues. Can ...

Mobile data

I have payed for the £10 add on for 7 days abroad but I’m unable to use it as an add on

Resolved! Ps5

Is it possible

The EE is useless

I bought pack of £32 few days ago, they took the money from my bank account and No pack .

do not join EE pay as you go

EE treats pay as you go customers like **** pay as you go customers cant use 5G pay as you go customers are restricted to 3G speeds (25mbps) pay as you go on ee is an absolute rip off, unlimited data costs £50, £40 add on and you have to have a pack ...

Resolved! Will I lose my free boosts if i dont allow my pack to renew for a month

Hi,If I don't allow my pack to renew by not topping up will my free boosts stay once my pack is renewed?

Unwarranted Charge

I have been charged a roaming charge for a call I did not make. How do I get this put right on PAYG There appears to be no way of contacting EE apart from 150. Will I be charged for texting 150 from the EU?

Resolved! Can't buy a plan.

I am trying to purchase a plan. Plenty of credit on account. Response is 'sorry there's a problem"

0 data on a new 50Gb sim?

I have recently purchased a sim-only pack for £20 giving me 50Gb of data. However, my account shows only £10 credit and zero bytes of data available. How can this be and what can I do to resolve it?

Roaming

data plan renewed, spent £30 top up £10 to buy ROAMEU7D but this code doesn't work I lost £40 can I request a refund or turn this code on