roaming abroad

d_duru · ‎05-09-2023

so im in spain on holiday and when u arrived 150 said i had to pay either £2.50 for 24hours to allow me yo use my current pack i bought in Uk; or £10 for 7 days. So i payed the £10 for 7 days however im still not able to data roam

Schockwave · ‎05-09-2023

Hello @d_duru ,

Welcome to the community,

Are you on pay as you go or contract?

If on contract did you enable roaming on your account? If you did not, this is why you are unable to use data.

You will have to ring customer service to enable this, you can do this for free, using Skype:

+448000798586

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

Leanne_T · ‎05-09-2023

Hi @d_duru

Thanks for coming here.

Can you make calls and send texts?

Do you have signal showing?

Leanne 🙂

XRaySpeX · ‎05-09-2023

@d_duru : What does texting AL to 150 from your no. fully report verbatim (it is free)?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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