Allowances are showing as zero although i have 15£

[Rozanaj]

I bought 2 sim pay as you go from a shop near me. One is okay but the second has the balance 15£ without minute and gega allowance. It was supposed to get 50 gega based on the offer I purchased but it's still zero.

Can someone help please?

[Katie_B]

Hello @Rozanaj. 

Welcome to the community. 

What reports back when you text AL to 150?

Speak soon, 

Katie