credit

[fiveskinz]

Hi all

The EE website is telling me that my data pack which costs £10 won't renew because there isn't enough credit in my account but the same site is also telling me I have £15.15 credit. I've tried texting now to 150 to restart my pack but it's still telling me I've not enough credit. I know I have enough credit because I manually topped up and the money has been taken from my card.

Could anyone please explain

Thanks

[James_B]

Hi @fiveskinz,

Welcome back to the community. 🙂

What response do you get if you text BALANCE to 150?

James

[fiveskinz]

£15.15

[Leanne_T]

Hi @fiveskinz

Thanks for coming here. 

Could you let us know the full reply you get after texting BALANCE to 150 from the SIM? 

Leanne 🙂

[fiveskinz]

Your current balance as of today 19:05 is £15.15. Your last top up was £10.00 on 08/01/2023 at 22:26. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices

[Leanne_T]

Thanks @fiveskinz

Can you text ALL PACKS to 150, the reply will show all available packs and how to activate the pack, can you try this for the pack you want to add? 

Leanne. 

[XRaySpeX]

Try texting PACK10 to 150. Is it now active?

[fiveskinz]

If i select a new pack will i retain all of my boosts that ive collected. Ive collected over 25 boosts which i dont want to loose

[XRaySpeX]

Yes, as long as you are not switching from a pack of under £10.

[fiveskinz]

All sorted now, thanks for all your help