credit

fiveskinz · ‎09-01-2023

Hi all

The EE website is telling me that my data pack which costs £10 won't renew because there isn't enough credit in my account but the same site is also telling me I have £15.15 credit. I've tried texting now to 150 to restart my pack but it's still telling me I've not enough credit. I know I have enough credit because I manually topped up and the money has been taken from my card.

Could anyone please explain

Thanks

fiveskinz · ‎10-01-2023

Thank you for your time & advice but xrayspex has sorted it out for me

XRaySpeX · ‎10-01-2023

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Peterdula · ‎05-03-2023

150

Christopher_G · ‎05-03-2023

Hi @Peterdula

Is there something we can help you with?

Chris

apriliacombes11 · ‎21-08-2023

This keeps on happening to me and I want my money back that in there

Christopher_G · ‎21-08-2023

Hi @apriliacombes11

What is your current balance and which pack are you trying to buy?

Chris