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Pay as you go number to monthly contract

J1108
Investigator
Investigator

‎07-02-2023 08:54 PM

Hi I just bought a monthly contract phone on the same ee account as my pay as you go one. How would I be able to merge my pay as you go number onto my monthly phone ?

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5 REPLIES 5
bristolian
Legend
Legend

‎07-02-2023 09:01 PM

PAYG & pay-monthly are different accounts, one is monthly billed while the other isn't. So I'm unsure what you mean by buying a new phone on the same account.

If you had transferred your line via the switch to pay monthly service, your number would have transferred automatically. You should contact EE C/S on 150 to resolve this.

XRaySpeX
Grand Master
Grand Master
In response to bristolian

‎07-02-2023 09:41 PM

@J1108 probably bought a contract phone while logged into their PAYG MyEE a/c, which is possible but doesn't add the contract no. to the PAYG a/c.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
J1108
Investigator
Investigator
In response to XRaySpeX

‎07-02-2023 10:00 PM

Would I be able to move my pay as you go number to the contract phone?

 

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XRaySpeX
Grand Master
Grand Master
In response to J1108

‎07-02-2023 10:25 PM

Yes, just phone CS & ask for your PAYG no. to be moved to your contract SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Leanne_T
EE Community Support Team
In response to J1108

‎08-02-2023 07:50 AM

Morning @J1108 

Thanks for coming here. 

If you would like to transfer the pay as you go number to the new contract please call us on 150 as @XRaySpeX and @bristolian have advised. The team will be happy to help. 

Let us know how you get on. 

Leanne.

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