Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

bill

I purchased a SIM card, completed the registration and payment for the plan, it worked the first day and now it doesn't work anymore. I chose a plan for £25 to be topped up every month.

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Purchase of pack by inventory

Hi.......I have 6lbs in stock, I want to buy a 5lb pack but I can't find the option......please help

Top up

I haven't been able to top up my balance for more than a month. The help here is that you send me to another page where I can't top up either. The process stops at the moment of verification, in which my bank's website should be displayed to log in a...

Data remaining

Hi today I was moved from the old £5 PAYG pack to the new one and how much data I have is confusing me. When I spoke to someone on the phone about this they told me I had over 8GB of data which I have accumulated over time but the text I got from EE ...

My credit

I recently top my credit up to £10.00 however saying that it’s not there but my bank says it’s gone out and I would like to pay my £10.00 pack why hasn’t it gone through.

Direct debit pay as you go

£9 is taken monthly but nothing as been taken or rolled over so I am without credit, why is this and would i lose my add on that I have got if I topped up