Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

CVC number falling down when trying to pay

I've tried a number of times this morning to change my card details to pay for a bundle both on line and via my phone but every time I try it falls at the CVC stage. I enter the number and then it freezes. Nothing wrong with the card, I've tried two ...

Why we lost my data when we toping up

Resolved! Anonymous top up payment error

I've been trying to top up online 2 numbers online for the past 2 days. Whenever I am asked to input my card details and I enter the CVV digits it just becomes blank and it's not allowing me to retype it.

unable to ring 0800 numbers

When I try ringing a 0800 number it says I need to top up my credit??

use of data from subscription packs in South Africa

I have a 20pound subscription pack with data rollover.I have 97.1 GB available out of 104GB and have reached the maximum of free boosts. Can I use this in South Africa and If I can't will I lose all that I accumulated if I cancel? Thanks

I can't use the credit that I have put

Hello my phone number *********** has ended the contract that I had monthly, I have entered my EE application and I have recharged £15 and they appear there, but I cannot make calls or send text messages. because when I do it I get a message that I d...

Resolved! Subscription pack not activating

Hi,I have had a new SIM card and when I got it I purchased a subscription pack. I have tried accessing data, making a call and sending a text and it hasn't activated. I have also texted balance to 150 (as per another thread here). Anyone know anythin...

Resolved! Top up my pin

I need to top up my pin for my phone But I don't no how to do it .Could you please help

Hi

I have topped up 20 quid and I want to buy a pack and it's not letting me

Resolved! New SIM for old phone

I have an old Samsung flip phone that I bought from an EE shop during the age of the dinosaurs. I have since transferred that number to a new phone, but I would like to re-deploy the old phone for just receiving text messages (not sending). I don't k...