Pay as you go

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! PAYG sim pack

I recently bought a PAYG sim at the airport with £30 subscription pack. I have registered in MyEE but still I’m not seeing the pack details in the portal. Also I want to switch to a different pack.

Resolved! Keeping PAYG phone number without top-up the sim card

Hello,I have bought a PAYG sim for my dad as he came visiting me for a couple of weeks. I would like to know after his travel is finished, do I need to keep topping up the sim card if he would like to keep the number.If so, do I need to top-up every ...

direct debit

i pay by direct dabite

Unable to buy a pack

Hello I have tried to obtain a pack but the payment keeps saying failed/error despite me having funds in my account. Any advice please?

No signal

Hi from past 5 months I didn’t top up my sim card and yesterday i top up of 5 pounds because from yesterday morning my sim card was not showing any signal . Can you please help me with this

Sim only or pay as you go?

Hi, can anyone help or advise me? My daughter is 8 and I want to add a sim only or pay as you go sim to my plan so she can use it and I can gift her data, but so she can also make calls/txt in emergency but she’s only 8 so I don’t want to add her on ...

Re: Unblocking websites

unblock my phone

70GB SIM plan disappeared

I have applied the new pay-as-you-go SIM with £20 70GB SIM plan and transfer my number to EE on 20 Dec 2022. When I activate the SIM today, I just find no fee is charged from my card, cannot find the 70GB SIM plan and new number is assigned instead. ...

New EE PAYG phone - missing top-up voucher

HelloMy new EE pay-as-you-go phone was delivered yesterday. The phone is working fine, but I cannot for the life of me find the £20 top-up voucher that I paid for (for the £20 plan I selected) that is supposed to be with it.Inside the parcel was the ...

PAYG Top-up Swipe Card

HelloMy local store has told me that the swipe cards for topping up PAYG sims are no longer available. Is this true?I bought a SIM from a supermarket and it did not include a swipe card.Thanks!