Pay as you go

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Resolved! Data add on mobile

I have managed to top up my pay as you go credit but can not add any data pack or add on’s, just getting the message SORRY WE CAN NOT PROCESS YOUR REQUEST TRY AGAIN LATE! Have been trying for two days now, how much more later? Have also been calling ...

Logon does not work with mobile phone number

I've had an account since this was Orange, I log on with the mobile phone number. Every couple months I go in and top up the account as it is pay as you go. Today it tells me the mobile phone number is an invalid way to logon and that I need an email...

Can't subscribe my monthly package

Hi, good evening,I have been trying to subscribe a monthly package but it shows an error in the app that can’t subscribe now due to maintenance, what does this mean.??

Hi im having trouble

Hi I'm having trouble

Resolved! Purchasing a new PAYG phone from the EE website and transferring top-up to SIM

Hi,Last time I bought a new PAYG phone from the EE website, I found the compulsory top-up was on the new SIM on the new phone number issued with the new phone.I wanted to transfer the top-up onto the EE phone number I had currently been using with my...

Incoming calls not connected

People are trying to phone and it says calls cannot be connected. I have topped up and can phone out but can't receive calls

Resolved! Activate pack early overseas

I am travelling in Italy now but will be running out of data on my pack soon. How can I activate a new pack early when I am overseas? Thanks!

Direct card payments

Hi, where can I pay for direct card

Need to top up phone

Can't enter CVV number

I'm trying to top up using the online top up site but every time I try to enter my CVV the box clears itself and a red explanation mark appears. I've also tried using the app and the same thing happens. I've used the same credit card to top up for mo...