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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 206 Views
  • 2 replies
  • 8 Helpful

What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22824 Views
  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12794 Views
  • 0 replies
  • 6 Helpful

Resolved! Cannot buy subscription on My EE

Hi I am signed into My EE and have £15 topped up. I click to choose a subscription pack and the website takes me to a page with a caption saying ‘Choose a subscription pack - pay by direct debit…’ and below only help options. There is no option to pu...

Mpb22 by • Investigator
  • 720 Views
  • 13 replies
  • 0 Helpful

Keep EE number when moving from PAYM to PAYG?

Hi i've got an old Pay monthly plan (from Orange btw!) which I want to migrate to a PAYG plan.  WHILST keeping my existing number.After some toing and froing it is now on a PAYG account.  How do I buy a PAYG plan for it whilst keeping the old number?

pacman27 by • Investigator
  • 516 Views
  • 5 replies
  • 0 Helpful

Resolved! Getting error 0. After not using the SIM card for a long while

Getting error 0I have not used the SIM card for a long while. Added credit, got a single, got a phone number, got a EE network. But, still get error 0 when trying to send a text. How do I check that the SIM is activated and working?

Fm88 by • Investigator
  • 410 Views
  • 5 replies
  • 2 Helpful

Prepay account balance

I had a balance on my prepay account that I have not used since May.  I have just checked my balance and it would appear that it has been adjusted off my account.  How do I get my money back, surely EE cannot just claim my balance? 

subscription pack

Payment for my monthly subscription pack hasn't been taken so I have data etc. I have got enough money in the bank so unsure why this has happened. When I try to make payment myself this message come up. Anyone else having the same issues?  

Leah0809 by • Explorer
  • 324 Views
  • 3 replies
  • 0 Helpful

SIM local airport

I bought a SIM local pack from the airport. Need to extend the date of use for 7 more days once it runs out. Can’t log into EE as I have an old account from last time I was in the UK. Says to top up £20. How do I do this without logging in?

Jo304 by • Visitor
  • 320 Views
  • 1 replies
  • 1 Helpful

Top-up

I have topped up £15 on my account but not sure what it gives me and how to get the pack, could anyone point me in the right direction? 

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