Pay as you go

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What is pay as you go and flex hibernation, and how do I stop it?

If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

PAYG Sim Extra Data Expiry Dates On Pack

Hi, I bought a PAYG SIm from Poundland. The £10 pack that has 500 mins, texts and 5gb Data.I believe the packs initially just come with that.It had a cardboard top to the pack with 20Gb extra data for 6 months stuck on seeming like an extra to the or...

Top up

Why won’t it let me put in my card number and CCT number

Data top options

Good morning I have a mobile wifi device that I use for camping wifi and need to be able to top up data instantly if it runs out/low. Can you please advise the best sim/package or top up option to achieve this. We only use this device for camping so ...

Can you use add-ons without having a pack

Hello.Do you have to have a pack to use an add-on?And if your pack expires while your addon is still active will it still let you use data or do u have to renew your pack?All I really want is to use data. I'm not bothered if I can call or text

Incorrect phone numbers on my 1st bill. Why? And how do I correct this?

Moving subscription packs from one number to another

Helloi have accidentally just bought a subscription pack to one of my old inactive numbers instead of adding it to my new number. is there anyway possible to move the pack to my new number ? thank you

Resolved! No Service

Hello,I have "no service" on my "pay as you go" SIM since the beginning of February 2022.I did try on a couple of different phones but got same message.I'm abroad and cannot go to a EE store until the end of March, when I will be back to UK.I'm st...

New SIM cannot be activated

I've recently received an EE SIM after moving away from another provider, however the steps to activate the SIM do not appear to be correct in the support section/emails I've received/letter that came with the SIM card?I've put the new SIM into my ph...

Resolved! I have a Alcatel Phone and is saying "Couldn't Register"

I have a Alcatel Phone and it is saying "Couldn't Register"I have re started the phone,

Topup

I have topup voucher but when I text or call on 150 to charge it.they sent a message that we have a problem in network try later.what is that.