Pay as you go

Understanding Pay As You Go Hibernation – and how to keep your number active

If you have a number on EE pay as you go that you haven't used for a chargeable activity recently, it may be placed into hibernation. Here are all the details you need to know about this process, and how to ensure you don’t lose your number. When wo...

We've upgraded our Data Boosts

We've upgraded the much-loved Data Boosts feature to 2GB as of today (13th of May). You get a Free Boost of data to your allowances every two pack purchases, up to a total of six boosts. This totals up to a whopping 12GB. This is a small way to thank...

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it. How do I make sure my data will rollover? I...

Do I need to switch to the new pack myself?

Right now I'm still on 30gb for £20 and have been on that for the last 6 months, along with the free 40gb offer, but that runs out tomorrow.So do I change over to the 50gb for £20 pack or is that automatic, because it's the same price?Also will I sti...

linking a mobile sim only to my current Broadband accountt

I have a pay as you co EE sim card con activated would like to get the mobile up and running on a monthly contract basis

Resolved! No signal after being away for 10 months.

Hello there ! I’ve been away for long time and just came back. But my EE sim doesn’t seem to work at all, cannot get any call or messages … what can I do?

Resolved! how do I add boyfriends phone number to my EE account?

how do I add boyfriends phone number to my ee account, so I can pay for his phone ?

Resolved! Top up

Bought £20 credit in a Morrisons supermarket last week. The receipt states it has been applied, but the balance still says £0.00 credit. What happens with this please?

SIM card

Hi, I have SIM card 20pounds pay as you go Trying to set it to us abroad in Portugal No internet connection

Resolved! Switching/porting number

Hi people is it worth it to port my number from giffgaff to ee? I CANT TOP UP WITH THIS EE ... I DONT WANT TO USE NO APP :X THIS IS ONE OF THE REASON I WANT TO FINISH WITH Giffgaff THEY ARE GivING ME B00lsheet ABOUT SECURITY gdpr NOOO I DONT WANT T...

Unable to use sim

I bought a PAYG SIM, inserted in an unlocked galaxy phone. The notification I get states the SIM is not not provisioned for voice,though the oackaging clearly states 5GB Data plus 500 minutes and u limited text.I have bought a voucher to top up, but...

Resolved! I bought Prepaid(pay as you go) sim card I I don't know how to active

hello I bought a ee sim card from ebay I inserted sim in my phone but I get no signal I need to pay for sim to get activated every month or just once? and I wanted to login on ee site but I don't get the passcode on messages can someone help me

overpaid

Hi,i ran out of credit so i topped up £10.00 online on the 25th june 2023. the balance still said 0.00 so i topped up again on the same day.account still showed 0.00.i waited until the following day (26.06.2023 and the account showed as credit of £10...