No signal after being away for 10 months.

[Alejandra1]

Hello there ! 
I’ve been away for long time  and just came back. But my EE sim doesn’t seem to work at all, cannot get any call or messages … what can I do? 

[Katie_B]

Hello @Alejandra1. 

If your pay as you go SIM has not been used in 10 months then it sounds like your SIM has gone into hibernation/has already been disconnected. 

I would recommend getting in touch with our customer care team. 

You can find more information on EE pay as you go hibernation HERE. 

Katie

[XRaySpeX · Accepted solution]

Sounds like your PAYG SIM has gone into hibernation.

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

[Alejandra1]

Hello, thanks for the reply ! 
I just called EE and they told me to order the sim online and keep my number. I’m now looking to order it now but I can’t find a ‘Pay as you Go sim’ there’s just monthly / yearly plans  …. 
what do you recommend?

thanks

[XRaySpeX]

Pay as you go SIMs

[Alejandra1]

 when I try to order online this appears 😔 

[XRaySpeX]

Try another browser. I had trouble with 1 of mine on that page.

[Alejandra1]

Thank you very much for the reply, I’ll have a look now on my pc… Another question. As I want to keep my number, once I order the new sim they’ll ask for my PAC code but I can’t get it by message as I don't have any signal to get any messages or calls 😔

How can I order the new sim without loosing my current number without my Pac code? 

thanks a lot 

[XRaySpeX]

You can't! You've lost your no. as it's been unused for more than 9 months.