Can't make a payment

mabi · ‎31-07-2023

When I give the information from my card, it needs additional payer authentication. And I cannot complete the transaction:

Alex_M · ‎31-07-2023

Hi,

Normally when it asks this you have to confirm the payment in your mobile banking app.

Have you tried topping up via the fast payment page?

Thanks,
Alex

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XRaySpeX · ‎31-07-2023

Are you using a non-UK bank card?

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mabi · ‎31-07-2023

It is a UK bank card. But... It's not exactly a bank. It is wise (wise.com).

It is based here in the UK and the currency I used is £. But technically is not a bank.

James_B · ‎31-07-2023

Have you tried a different web browser @mabi?

James

mabi · ‎02-08-2023

Done. I paid with a card from another bank and it worked.

James_B · ‎02-08-2023

Thanks for letting us know @mabi 🙂

James