Refund Request and Complaint

[JIYOUN]

I am writing to request a refund for a USIM plan I purchased on 22.6.2024. I bought this plan at one of your stores for data usage during my one-month stay in Europe. As instructed, I topped up my account to activate the plan. However, I did not receive any credit after the top-up. Believing that the payment had not gone through, I attempted the process again and ended up being charged twice.

Furthermore, I do not need or plan to use any add-ons. The pack is not yet activated, and I cannot understand why a refund is not possible in this situation. Adding to my frustration, I have already left the UK, making it impossible for me to contact customer service directly.

Request

• Refund the amount charged twice for the top-up.
• Ensure that no additional charges are applied to my account.
• Delete my card information from your system to prevent any further unauthorized charges.

[XRaySpeX]

@JIYOUN : Then you are writing to the wrong place. This user discussion group does not process refunds or formal complaints. We could talk about them until we're blue in the face but it is CS or the retail store that should deal with them.

1. PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.
2. Text STOP PACK to 150 to stop the pack reoccurring if you are in a country where the Text Service works..
3. As 2.

[noofo]

Call them or do a credit card chargeback.