Can't send calls nor texts

[Rabbi-Eddie]

• Can't make calls nor send text despite enough credit. Can only receive texts. I'm not even allowed to call 150 from my EE network. I have been a pay as you go customer on EE since 2002. I last texted with my EE network on 31.10.2025...Its frustrating

[Northerner]

Hi @Rabbi-Eddie 

Are you in the UK.

Have you tried restarting your device.

Thanks 

[XRaySpeX]

@Rabbi-Eddie : Are texts to 150 going OK? If so, What does texting AL to 150 from your no. fully report verbatim (it is free)?

When did you previously make a chargeable action? Was that the text in Oct. this year?

[Rabbi-Eddie]

• Can't make calls nor send text despite enough credit. Can only receive texts. I'm not even allowed to call 150 from my EE network. I have been a pay as you go customer on EE since 2002. I last texted with my EE network on 31.10.2025...Its frustrating

[Rabbi-Eddie]

Why have I been barred from calling customer service, barred from sending a text or even making calls since 2025 despite my account being in credit??"

Can't even send "Balance" nor "Roaming" nor "Help" to 150 from my E E pay as you go....

I have rather had to call customer services on 07953 966 150 using another network!

This is NOT on!  I feel inadequate

Eddie

[mod edit: personal details removed from the public forum]

[XRaySpeX · Accepted solution]

@Rabbi-Eddie : Sounds like your PAYG SIM may have gone into hibernation due to non-use & then been completely deactivated. If it has, topping-up now would be too late.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.