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How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 588990 Views
  • 0 replies
  • 12 Helpful

Resolved! EE link device error

Up until very recently I could log in to the app or website and I could access all details of my account, however now everytime I log in via the app or website im asked to link devices (I have 3 different numbers on my account) and none are accepted ...

snellsbg by • Investigator
  • 574 Views
  • 12 replies
  • 12 Helpful

Resolved! EE App issues

I have had the same issue with being unable to use the app for a number of weeks. I raised an online complaint. yesterday I had a call (from a helpful human). Apparently the issue has been fixed but they have to delete your EE account ID and then jus...

Resolved! Unable to access anything

Hi there, I’ve been really disappointed over the last year with EE and how everything has been dealt with. I’ve not been able to access my account online for a year now. I have Broadband here, 2 phone contracts and 2 sim only contracts. I can’t view ...

Resolved! Ee mobile app

Please can EE update when mobile billing will be abailable again, tech team could not assess reason why I cannot see this and its features. May it be using app or website. I can log in but features are down and it has been nearly 2 monthsthis means o...

KH979 by • Visitor
  • 75 Views
  • 2 replies
  • 3 Helpful

Resolved! EE Mobile Phone App

The mobile app is rubbish! Can’t see my Mobile phone and pay as you go SIM. The pay online screen times out. Wanted to do a payment to do a simple top up and it took me 45 minutes (only managed to do a top up payment in the ap because someone in the ...

GGILLIES by • Explorer
  • 71 Views
  • 2 replies
  • 0 Helpful

Resolved! Re: Can’t login

Im having the same issue. It accepts my email. Accepts my password then makes me pick a new passcode again then says there is an error. I have delted the app and reloaded. And cleared caches and arill wont let me in on my app or the website. This is ...

Resolved! Add to plan.

I am trying to add a piece of tech to my plan. For 4 days now I have tried the app, website (multiple browsers) and spoken to someone on 150 (they couldn't add to plan over the phone).Each time I get the the payment details part it either declines my...

D-S-K by • Investigator
  • 128 Views
  • 5 replies
  • 1 Helpful

Resolved! Account

For nearly two weeks now I have been unable to access my account. Happened just before I migrated to EE for  Broadband and TV. Help wanted, preferably from an EE representative.

Resolved! Re: I want to change my address in my account

I wants change address ****** ******   [Mod edit: Removed your home address for privacy protection. We understand you want to change your address - great news, EE support can do this securely through the app (easiest!) or by calling 150. No need to p...

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