Support using EE to manage your account and check data on-the-go.
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine d...
Hi. Can anyone help please? I am trying to use the app and website to upgrade my phone. It states that I am eligible to upgrade. I have chosen my phone, plan and it is all in the basket, however, when I click to finalise I am repeatedly given the fol...
I placed an order on Saturday to switch my network to EE and purchase a new pay monthly phone. I have received a text to say there is a problem with the order and to message EE but when I click on the 'message us' the chat function doesnt work. It wo...
Does anyone know how to fix the error “Sorry, there seems to be a problem” ? The app and the online account used to work when I got just the broadband, but when I got the sim too looks like my account got blocked or something. I tried to clear the ca...
where is the live chat option? It’s been gone for months (not on the app or website) I need to cancel a sim contract that you wrongly set up instead of transferring a number over and as a result you are charging me for 3 mobile plans when it should o...
I have joined EE on my mobile as we use the broadband. My SIM is all connected but when I went to link the product on my app it said error code given name. I put my name instead of my husbands. How can I change this?
Please tell me how to turn off my safe search before I leave an go to another network
I have never been able to see my bills, my device or anything other than my name, address and dob, email in my account. This is for over 2 years now and EE just won't sort it out. I have contacted EE lots of time, made 2 formal complaints.and they st...
I’ve not been able to access live chat for months I’ve tried on pc, phone, app and website and the chat option isn’t there only the option to call. I’m a broadband and mobile contract customer and need to use live chat. I’m being wrongly charged for ...
I have the same issue. I cannot access/manage my mobile bills through the app or the website. I can manage broadband fine. The issue has been going on since at least November (that is when I noticed it) and I have had to get my bills sent hardcopy i...
