Support using EE to manage your account and check data on-the-go.
We're aware of some issues with Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...
If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...
The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...
Please tell me how to turn off my safe search before I leave an go to another network
I finalised the changed from BT broadband to EE in June 2025 which has taken some 5 months of constant phoning since first signing EE contract on 30/1/2025 which BT/EE did not implement but tried to instigate a "higher" BT Broadband Product that I w...
Hi, I have tried to access the app, which just either throws me back to the log in screen or tells me it's not my service isn't working right and to try later. I've cleared cache, removed and reloaded the app.I can sign into the website but it just s...
Since March 2025, I have been trying to link two mobile and one broadband EE accounts via the website or the EE app. I have had numerous phone calls and promises from EE staff saying it will be done. It still hasn't happened. Currently I cannot view ...
I want to be able to keep track of my extra charges through the month without having to wait to see my next bill. I used to be able to do this and it helps keep an eye on my spending. However I cant seem to access this now. Please tell me why this in...
Hello,I haven't been able to log into my account since March, either on the website or the app. Finally made an official complaint a few weeks back and was told that they are aware of this problem and just wait. I have not been told this in the sever...
Hi, im after some advice if possibleI had a strange call this morning from a landline number saying they were EE asking about my SIM card update, i told them i had not requested an update, they said it was for security issues. I ended the call and th...
I have an EE mobile and EE broadband account but they are linked to two different email addresses. What this means is I have to sign in separately to access either one which is really inconvenient on the EE appI have tried contacting EE customer supp...
Hello i can't vist my account what is problem
The one thing is very bad they’re pushing you to the community. I need to be open my app. It doesn’t open
