EE app and website

Support using EE to manage your account and check data on-the-go.

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Forum Posts

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by • EE Community Support Team
  • 621669 Views
  • 0 replies
  • 14 Helpful

Resolved! App Login Fault

HiI just recently setup my EE broadband and I can't login to the app. I can log in on the website, but when I try to login via the app, the page loads and takes me back to the login page. Redownloaded twice and still issue remains, also cleared cache...

Resolved! Account Issue

I have been having an issue accessing my EE account for months now.The issue is that whenever I try to login I get an error letting me know that there is something wrong and to try again later.After contacting support on multiple occasions I have bee...

Ev02 by • Visitor
  • 136 Views
  • 1 replies
  • 0 Helpful

Resolved! Mobile app

I am having problems loggin to my mobile app. I have tried uninstalling and reinstalled the app 5 times. I have also tried resetting my password and given security codes to sign in yet when I try it on my mobile app it stops me getting in then return...

DJGAZZA by • Established Contributor
  • 798 Views
  • 16 replies
  • 2 Helpful

Resolved! The website and app services never work

I don't understand how the service can be so bad. I recently moved to EE with mobile and broadband and I am trying to change any settings error come up on the site. I tried to change my billing address as the last time i did it via the phone, the per...

momo34 by • Visitor
  • 823 Views
  • 4 replies
  • 1 Helpful

Resolved! Name change issue / linked email address

I’ve just done a name change request on my EE account. The account was originally in my mum’s name because I set it up when I was under 18 several years ago.The account was already using my email address and all my details, including my card/payment ...

Sophall by • Contributor
  • 231 Views
  • 3 replies
  • 0 Helpful