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Forum Posts

Discovery+ (TNT Sports) activation issue on the EE app

We're aware of some issues with  Discovery+ activation via the EE app. Some customers aren't seeing the activation tile in the ‘Plans and Subscriptions’ section. We’re investigating this issue, but you can activate this via the web in the meantime at...

NickBS by EE Community Manager
  • 14905 Views
  • 33 replies
  • 11 Helpful

How to clear app cache on Android phones

If the My EE app is not working for you then clearing the app's cache/data might help.Open Settings and select Apps.Tap on the app you want to clear app data for and select Storage.Tap Clear data and Clear cache.Open the My EE app and log in.If you a...

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Alex_M by Star Contributor
  • 27984 Views
  • 15 replies
  • 14 Helpful

How to contact EE through Live Chat

The EE Community is an area where you ask questions, answer others, learn about all things EE and share experiences and solutions with other customers and experts. You can search the community for posts that might help you. But if you can’t find what...

Christopher_G by EE Community Support Team
  • 567447 Views
  • 0 replies
  • 12 Helpful

Resolved! Cannot access pack information from EE app or website

Hi.  Has anyone of us experienced difficulties accessing information from my ee app or website?  I was able to log in, but other information just does not load.  There is a statement sayng that ee is experiencing some difficulties getting my informat...

MaryMW by Investigator
  • 792 Views
  • 11 replies
  • 3 Helpful

Resolved! Sponsorship

Hi I am a member of a official England team and would like some contact details of who I would need to contact in EE please regarding sponsorship 

Resolved! WiFi controls not working iPhone 17

Is anybody else finding the WiFi controls don’t work on the iPhone17?  I go through the sets, click set up & then just get this screen. It’s so frustrating as we really need WiFi controls in our home & it doesn’t work on either phone! 

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elleebee by Investigator
  • 214 Views
  • 2 replies
  • 1 Helpful

Resolved! The website and app services never work

I don't understand how the service can be so bad. I recently moved to EE with mobile and broadband and I am trying to change any settings error come up on the site. I tried to change my billing address as the last time i did it via the phone, the per...

momo34 by Visitor
  • 239 Views
  • 2 replies
  • 1 Helpful

Resolved! Multiple Devices in App.

Is there a way to make it easier to identify which device is which. I have all my phone numbers for my devices saved on my phone, I have 5. This means that in the app instead of my phone numbers listed to select a device I have 5 pictures of me and m...

davidf by Contributor
  • 219 Views
  • 5 replies
  • 7 Helpful

Resolved! Game Day Sale

  shows game day sale then when you add it goes back up to normal price ..need correct price please 

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Chops009 by Explorer
  • 219 Views
  • 3 replies
  • 3 Helpful

COMMUNICATION

Just spent two hours trying to update my account details! Since switching in April this year I appear to now have six different accounts. I have had so many problems with EE that I wonder what is going on?EE stands for Everything Everywhere ? They ne...