19-03-2024 09:18 PM
Hello,
Everytime I try and access the EE website, a white page comes up saying BLOCKED.
I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.
My account says used to say how much i had left to pay and now says i can get a free upgrade as I only have 3 months left, went through everything, all the checks to then get the blocked page.
Its getting extremely frustrating. Thanks
Solved! See the answer below or view the solution in context.
21-03-2024 04:24 PM
Thanks everyone, it randomly started working the next morning
19-03-2024 09:40 PM
Try another browser.
20-03-2024 12:09 AM
I've tried different browsers.. chrome, Edge, Firefox. It works for a few mins then goes back to blocked..
20-03-2024 12:16 AM
Clear the Browsers History, Cache, Cookies etc and try again
20-03-2024 05:07 AM
Hi @xMissGemx
Have you tried upgrading via the EE app.
Thanks
20-03-2024 10:54 AM
Same frustration
Dialled +44 800 079 8586
Option 1 mobile
Option 1 mobile phone
Option 2 To become a new customer
Option 1 Pay monthly or Option 2 PAYG
“There has been a problem and I cant put you through, Call back on the same number.”
Tried multiple tomes same result.
I just want to buy an eSIM plan.
Help
20-03-2024 06:46 PM
21-03-2024 04:24 PM
Thanks everyone, it randomly started working the next morning
12-04-2024 05:55 PM
I had the same issue - This is an EE website issue and NOT our devices. Sort it out.
13-04-2024 07:49 AM
Hi @rkhambhaita
How long has the website shown this error?
Can you send me the URL link you are using when this message shows?
Leanne.