EE Website keeps saying blocked

[xMissGemx]

Hello,

Everytime I try and access the EE website, a white page comes up saying BLOCKED.

I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.

My account says used to say how much i had left to pay and now says i can get a free upgrade as I only have 3 months left, went through everything, all the checks to then get the blocked page.

Its getting extremely frustrating. Thanks

 

[XRaySpeX]

Try another browser.

[xMissGemx]

I've tried different browsers.. chrome, Edge, Firefox. It works for a few mins then goes back to blocked..

[Profile closed]

Clear the Browsers History,  Cache, Cookies etc and try again 

[Northerner]

Hi @xMissGemx 

Have you tried upgrading via the EE app. 

Thanks 

[Limpalong]

Same frustration

Dialled +44 800 079 8586

Option 1 mobile

Option 1 mobile phone

Option 2 To become a new customer

Option 1 Pay monthly or Option 2 PAYG

“There has been a problem and I cant put you through, Call back on the same number.”

Tried multiple tomes same result. 

I just want to buy an eSIM plan. 

Help

[James_B]

Hi @Limpalong,

Have you tried contacting our sales team on 0800 956 6000?

James

[xMissGemx · Accepted solution]

Thanks everyone, it randomly started working the next morning

[rkhambhaita]

I had the same issue - This is an EE website issue and NOT our devices. Sort it out. 

[Leanne_T]

Hi @rkhambhaita 

How long has the website shown this error? 

Can you send me the URL link you are using when this message shows? 

Leanne.