EE Website keeps saying blocked

[xMissGemx]

Hello,

Everytime I try and access the EE website, a white page comes up saying BLOCKED.

I've tried deleting and reinstalling the app, logged on using laptop, even tried on my work computer. I've deleted cookies / cache etc and getting nowhere fast.

My account says used to say how much i had left to pay and now says i can get a free upgrade as I only have 3 months left, went through everything, all the checks to then get the blocked page.

Its getting extremely frustrating. Thanks

 

[XRaySpeX]

I had the EE website "BLOCKED" overnight on 1 browser out of 2 but it righted itself this A.M.

[REByers]

Still happening today - EE really need to get their web developers to resolve this issue, as it's now about to have it's 2nd birthday!

[Strapped]

https://ee.co.uk/help/billing-payments/guide-to-bill/view-my-monthly-bill

[Binny76]

This is happening to me today constantly on the website and the app. Cleared browser history, installed and reinstalled the app and still happening! So frustrating 

[Christopher_G]

Hi @Binny76 

Welcome to the community.

Are you able to access your account now?

Chris 

[SteveTu2]

I had this this morning on myu laptop via a browser after I successfully accessed my account to download a bill. I then tried to go back to 'home' so clicked on the EE logo. What seemed to occur was that the EE software went through a 'loop' trying to set up stats collectors, tiktok and various other behind the scenes marketing nonsense - that loop went on for a while - and then BLOCKED appeared. I would 'guess' that the blocked came up as the EE software saw it's own software loop 'bug' as some sort of service attack.

This is a bit insane as I was using my laptop as the EE app on my Android mobile won't login (comes up with 'Object Moved To Here' message and loops on log in screen - this has been reported to EE and seems (from Google) that it is a common issue) - seems like EE have a few bugs in their software.