Missing Modern Warfare 4 In-Game Bundle Code (Claim Form Submitted 7+ Days Ago)

[danieljgoose98]

Hi everyone,

I’m hoping an EE Community Guide or moderator can help advise on a delayed promotional code.

I purchased an eligible gaming item through the EE store (as a non-mobile customer) and submitted the online claim form for the Call of Duty: Modern Warfare 4 in-game bonus bundle over 7 days ago.

The promotion page stated the code would be delivered via SMS to my mobile number within 7 days, but I haven't received the text or any follow-up email confirmation. I’ve checked my spam and junk message filters, and nothing has arrived.

Since I don't have an active EE mobile contract, calling 150/customer service has been tricky to route through the automated system without an EE account number.

Could an EE Guide check on the backlog for the MW4 web claim forms or advise on how to get my order reference verified so the digital fulfillment team can issue my code?

I have my full order number, purchase date, and contact details ready to share via private message if needed.

Thanks!

[Northerner]

Hi @danieljgoose98 

You'll need to call on the contact us number: https://ee.co.uk/help/contact-ee

There maybe no codes remaining.

Thanks 

[Alex_H · Accepted solution]

Hi @danieljgoose98,

Welcome to the EE Community

We are working through validating the online form claims and they should be fulfilled within 14 days of filling the form, so it may take a little bit longer than initially expected. Please let us know if you have not recieved anything by the end of the 14 days.

Alex

[danieljgoose98]

Hi Alex,

Thanks for the reply! I called EE Customer support but they didn’t quite know what I was talking about when I asked about the promotion? 

I was passed to another line but hung up on unfortunately so I guess I will just wait the 14 days.