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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
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  • 9 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12732 Views
  • 0 replies
  • 6 Helpful

Disappearing Mobile Data PAYG

I have been advised I have used 80% of my mobile data which surprised me  but when I checked, my account showed I only have a total of 210mb when in fact I have 910mbs. Where has my data gone - really annoying

G_M_D1 by • Investigator
  • 385 Views
  • 4 replies
  • 1 Helpful

Resolved! Subscription not added

Hi, I bought the £10 subscription online along with a new pay as you go sim last week, on Sunday I inserted the sim into the phone but the subscription has not yet been activated. If I call 150 it says the subscription is still waiting.What should I ...

GVD88 by • Investigator
  • 579 Views
  • 9 replies
  • 5 Helpful

Buy data pack

Hello, I try to buy data pack. I top-up my account and have sufficient credit. I text to 150, ALLPACK, then I decided to buy PACK15, it ask me to reply YES for confirmation. I did it but nothing will happened. What is the problem. Also I had a welcom...

EU roaming data add ons

Hello, I'm traveling to Europe. This page says that there is an add on for 500MB data that can be bought for £3: https://ee.co.uk/help/mobile/roaming/pay-as-you-go-charges-for-roaming-in-the-eu . However, I don't see this as being available for me to...

Pagw by • Investigator
  • 1449 Views
  • 15 replies
  • 2 Helpful

Pay as you go Subscription Pack

I have £35 credit on my EE Pay as you go account. I want to buy a subscription pack using the credit to use the phone abroad, but it will not allow me to purchase it.

antony78 by • Visitor
  • 383 Views
  • 2 replies
  • 0 Helpful

Resolved! PAYG & MMS issues

I am on payg, I have plenty of credit, I have a Samsung A54 but for whatever reason I simply cannot send images via sms from the UK to Canada. I have no problem sending sms to Canadian numbers but even reduced size pictures end in failure with the me...

Doveash76 by • Investigator
  • 559 Views
  • 5 replies
  • 1 Helpful

opening family account

I’ve been trying to find information on how to start a family account to make my partner and I’s life easier but can’t seem to find any information on how to do so? Do I just add his number into my EE account?  

wikkia by • Visitor
  • 395 Views
  • 2 replies
  • 2 Helpful

It won’t let me buy a pack - help!

HelloI just bought a 4G WiFi device which came with a SIM card. I topped it up £30 but every time I click to add a pack or subscription it goes to a page saying “select your option” but no options show! Help please

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