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Keeps saying error when trying to top up or buy subscription pack

craig_cowell198
Explorer

Every time I try to top up my daughter's phone it will not let me process a payment I have tried on the app and on the browser and still the same

7 REPLIES 7
XRaySpeX
Grand Master
Grand Master

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is her mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
craig_cowell198
Explorer

i have managed to top up but I cannot buy an add on it just says error 

Christopher_G
EE Community Support Team

Could you try texting ALL PACKS to 150 and following the prompts please, @craig_cowell198 

Chris

Sharpey2k5
Explorer

Same for me 😕 

Leanne_T
EE Community Support Team

Hi @Sharpey2k5 

Thanks for coming here. 

How long ago did you last make a call, send a text or top up the account? 

Leanne.

Yesterday
Leanne_T
EE Community Support Team

Hi @Sharpey2k5 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.