Keeps saying error when trying to top up or buy subscription pack

craig_cowell198
Explorer

‎13-01-2024 10:31 AM

Every time I try to top up my daughter's phone it will not let me process a payment I have tried on the app and on the browser and still the same

0 Helpful
7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎13-01-2024 11:09 AM

Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is her mobile no. & it doesn't remember your card details.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
craig_cowell198
Explorer

‎13-01-2024 11:18 AM

i have managed to top up but I cannot buy an add on it just says error 

0 Helpful
Christopher_G
EE Community Support Team
In response to craig_cowell198

‎13-01-2024 01:40 PM

Could you try texting ALL PACKS to 150 and following the prompts please, @craig_cowell198 

Chris

0 Helpful
Sharpey2k5
Explorer

‎30-01-2024 08:27 AM

Same for me 😕 

0 Helpful
Leanne_T
EE Community Support Team
In response to Sharpey2k5

‎30-01-2024 10:31 AM

Hi @Sharpey2k5 

Thanks for coming here. 

How long ago did you last make a call, send a text or top up the account? 

Leanne.

0 Helpful
Sharpey2k5
Explorer
In response to Leanne_T

‎30-01-2024 11:34 AM

Yesterday
0 Helpful
Leanne_T
EE Community Support Team
In response to Sharpey2k5

‎30-01-2024 11:36 AM

Hi @Sharpey2k5 

Can you text BALANCE to 150 and let me know the full reply? 

Leanne.

0 Helpful