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Pay as you go

A place to give pointers and seek advice on using pay as you go.

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What is pay as you go and flex hibernation, and how do I stop it?

  If you have an EE pay as you go or flex number you haven't used for a while it may go into hibernation. Here’s how to ensure you don’t lose your number. When would my phone number go into hibernation? If you’ve had no chargeable activity on your ac...

Jon_K by • Former EE Employee
  • 22110 Views
  • 7 replies
  • 10 Helpful

What’s EE Data Rollover and how do I get it?

Data Rollover is a great feature of our EE Flex Plans and EE pay as you go 30-day packs. Any data that you don't use from your monthly pack is rolled over for you, so you get a second chance to use it.    How do I make sure my data will rollover?   I...

Leanne_T by • EE Community Support Team
  • 12573 Views
  • 0 replies
  • 6 Helpful

It won’t let me buy a pack - help!

HelloI just bought a 4G WiFi device which came with a SIM card. I topped it up £30 but every time I click to add a pack or subscription it goes to a page saying “select your option” but no options show! Help please

Next Subscription Pack not showing

Hi all.  My sons £20 subscription pack expires at midnight tonight and as he's hardly made a dent in his data I've dropped to a £10 pack as he's got a substantial amount of data rollover.  It's not showing as his next pack on the app or website but i...

Muvva81 by • Visitor
  • 412 Views
  • 1 replies
  • 0 Helpful

How to cancel subscription pack which still didn't start?

Hi, I bought a new subscription pack for £15 and it will start on the 7th of July.  I changed my mind so want to cancel it but no idea how? If I send to 150 STOP now, they will stop my old pack. So is it better to wait for 7th if July or there is oth...

Smante by • Explorer
  • 660 Views
  • 4 replies
  • 1 Helpful

Top up by text

I'm on pay as you go and I can't even top up by text any more it just says not sent then when I do it by phone it sends me to a operative ee is going down hill fast

W4rlord by • Explorer
  • 532 Views
  • 3 replies
  • 0 Helpful

Resolved! Disconnection because of no chargeable call/text

About three weeks ago (Friday, 23 Aug), I received a text from -EE- which said I hadn't made a chargeable call/text from my mobile for six months.It's true because I'm based in Iran, and I can't make or receive any calls on my EE line. Even though I ...

Pay as you go issue

Hi, the exact same thing has just happened to me. I was told it would automatically change on my EE account. Did you ever find a way to resolve the problem, as I am struggling to find a solution. Thanks 

Izzym333 by • Investigator
  • 479 Views
  • 5 replies
  • 0 Helpful

15 pound top up

Hello I’ve have brought the 15pound top up taraffe but for the wrong number what can I do about this thank you 

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