Mobile Broadband

Resolved! Pay as you go wifi - credit activation help needed

I have purchased £15 of credit (top up) for my PAYG WiFi SIM and can't figure out how to activate this so that I can actually use the data. When I try to do it via the app it asks for the EE mobile number to verify via text message. I don't have a m...

Upgrading EE 4G Router and EE Bands

Hi, Been using my EE 4G WiFi router for 3-4 years (with BT Whole Home WiFi mesh discs) and am looking to upgrade. To those that have, is it better to get a combined modem/router that is compatible with 4G or separate the two devices? Also, would upgr...

Resolved! Are EE Data SIM Cards Locked to EE Smart Hubs?

Before I make any rash decisions replacing a 2 year old 5G Smart Hub, does anyone know if EE data SIMs can be used in non-EE 5G routers?

Re: Smart 4G Hub keeps dropping signal

I have had this problem for 8-9 months now , my phone is EE and gets mega fast speed but the £50 something a month WiFi is constantly dropping out, it started doing it at night 22:35 every night and now just does it whenever it feels like it,I’ve mov...

Pay Monthly

I went into an EE store this morning and upgrade my sim from a PAYG to a pay monthly and the staff member that helped me said it would change immediately yet it still hasn’t changed also I haven’t received a confirmation email or message to say that ...

Plex and EE Mobile 5G Router

Being in an area where I can only get 5G for anything decent internet wise - I got the Sim only plan for my ZTE T3000 router and the MC889 modem. The problem arises when we try and access the network for Plex and CCTV. I have enabled ipv4 and ipv6 in...

Resolved! Frequent HH20C Smart Hub 5G dropouts

I have the HH20C Smart Hub 5G. Wireless broadband has been working more or less fine in the 10 months I've had it. However, over the last week there have been connectivity issues. The internet connection will just drop completely from time to time (e...

Resolved! Mobile Broadband

Hi. Can anyone explain the difference between "Smart 5G Hub" and "5G WiFi". As far as I can tell they offer the same mobile broadband service but at different prices?(We are moving into a rented house for a year and I'm trying to work out the best ...

Resolved! Another billing account number query

I've had a read through the community but not getting a suitable answer.I got a sim from EE but through Plusnet as they couldn't provide the speed they were charging from. I've popped the sim in my router and it's working a treat which is great. HOWE...

Resolved! My SIM card contract ended but in still being charged

My SIM card contract ended in October this year but I've been charged in both November and October. How do I end this and get my money back?

Mobile Broadband

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