Mobile Broadband

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Extra charges

I recently upgraded my account from a 4G hub with unlimited broadband to a 5G hub with unlimited broadband for £55. The contract for this started on 2nd September and the hub arrived on 4th September. The connection died last night and when I went to...

Kuraudo by Visitor
  • 224 Views
  • 1 replies
  • 0 Helpful

Resolved! UNABLE TO LINK MY PRODUCT ON APP

Hello! I cannot link my product (mobile broadband) on my application. What will i do? Sending you a screenshot of what appears.  Thank you

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Althea2 by Explorer
  • 1525 Views
  • 8 replies
  • 4 Helpful

4G Wi-Fi device - battery charging

Can EE please provide a definitive explanation to what "If you intend to use your 4G WiFi whilst connected to your charger for more than 7 days, then, it is advisable that you remove the battery to avoid any potential damage'.This reads to me that i ...

Phil22222 by Investigator
  • 4257 Views
  • 5 replies
  • 0 Helpful

Resolved! Setting Up a TP-link 5G Router

HelloI just go 5G in our area and the EE router is messing about (it was great with the old 4G) So I am trying to set up a TP-link 5 G router Archer NX200 with my EE Data Sim. The signal is strong but shows as No Internet.I have spoken to TP-link sup...

blackpet by Explorer
  • 2913 Views
  • 8 replies
  • 6 Helpful

Resolved! 5G hub crawls to a halt

I've been using the "Smart 5g Hub" (the lack of an actual clearly defined model identifier is annoying) for a few months, and while I should be getting consistent speeds, it is regularly slowing to a complete halt, scooping down to speeds of less tha...

Fishykins by Investigator
  • 290 Views
  • 6 replies
  • 3 Helpful

Smart 5G Hub - No Upload Speed & Constant Connection Drop Off

Hi all,I’ve been with EE for some time now and while the service has occasionally been patchy for a day or two, over the past month it has become close to unusable. We are using the Smart 5G Hub, while download speeds are generally strong (between 30...

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49BW by Contributor
  • 3540 Views
  • 36 replies
  • 8 Helpful

Resolved! Dissappointing 4GEE Mifi performance

I'll be spending more time in rural Cornwall where I do not have a physical broadband available, so I've taken out a 4GEE mobile broadband subscription.  It's an unlimited plan.I currently have my SIM in a Teltonika RUTX12 mobile router.  I previousl...

maclink68 by Investigator
  • 272 Views
  • 3 replies
  • 4 Helpful