Mobile Broadband

Question and content to cover Mobile Broadband.

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After the power cut, my EE mobile broadband is extremely slow.

How can I fix this? My SIM plan gives unlimited data, capped at 100Mbps speed but It is painfully slow since the power cut recovered yesterday. Online internet speed checker showed Download  speed at 4 Mps/Upload 0 Mps.EE service checker showed excel...

HC33 by Investigator
  • 1036 Views
  • 13 replies
  • 7 Helpful

Smart 4G Hub doesn't work with other DNS providers

Due to living in a rural area, my parents' BT landline service has been degrading as they're several miles from the nearest cabinet with a mix of over- and under-ground portions, and the old copper lines are just deteriorating with age and neither BT...

Shamrock7 by Investigator
  • 1676 Views
  • 7 replies
  • 0 Helpful

Resolved! Left EE but account suddenly reactive

Hello,I closed my EE account in Jan 2025. I received a PAC code, and my final bill.I transferred my number from EE to my new provider end of Jan start of Feb 2025.My final bill was dated January 2025 which I received and my account was closed.Today, ...

Lissa2 by Explorer
  • 432 Views
  • 3 replies
  • 2 Helpful

Resolved! EE Mobile Contract

Hi I have been an EE user for as long as I can remember and have a mobile contract.I'm due an upgrade but wish to not do so as be on sim only going forward when my contract ends next month.I am unable to make a phone call as I have lost my voice from...

Resolved! Mobile Broadband

I haven't used my mobile broadband in a while but just gone to use it and the power light is on but where it shows your connection it is red. My sim payment for it is up to date. The broadband box is a few years old now, could it be that. 

Resolved! Setting Up a TP-link 5G Router

HelloI just go 5G in our area and the EE router is messing about (it was great with the old 4G) So I am trying to set up a TP-link 5 G router Archer NX200 with my EE Data Sim. The signal is strong but shows as No Internet.I have spoken to TP-link sup...

blackpet by Explorer
  • 4192 Views
  • 9 replies
  • 6 Helpful

EE Wifi hotspot won't log in

I have both home broadband and mobile (4 lines on my mobile account). When I'm in a public space my phone will often ping telling me I can connect to an EE Wifi hotspot, but it never ever works. When I go to log on I click the box that I am an EE Bro...

Aimsleey by Contributor
  • 4971 Views
  • 29 replies
  • 7 Helpful