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Resolved! What do I do???

My partner and I recently moved into our new home. We were unable to get fibre so it was recommended to us by an EE guide to get a 5G box for the time being. However, the 5G box is not fit for purpose and can hardly run a single phone off it and we a...

Smart 5G Hub only shows 4G option

Hi,I am trying to order the EE Smart 5G Hub 7 Plus online.The online ordering page works, but when I go through the order process, I can only select a 4G option. There is no 5G option available to choose.I have not entered my postcode yet, so this do...

Trouble seeing Data usage on Scancom SIM

I tried using http://add-on.ee.co.uk/   but it always shows Please turn off your WiFiTo get access to this platform you need to turn off your Wi-Fi within settings. And Wi-Fi is already off.  What should I do?

Ddkdj45 by • Investigator
  • 366 Views
  • 14 replies
  • 1 Helpful

Mobile Data Fiasco

I bought a mobile router (Amazon) and £15 EE voucher with SIM card (Tesco). List the voucher receipt so topped up another £15. I get “no internet connection”. Man at EE shop said top up has been loaded but the plan hasn’t been activated”. Trying to f...

Ee hub

Hello, i am not tech savvy and i also have a meningioma growing in my brain so may sound daftHow do i get simcard out of new hubLinda

Amazon Firestick and EE mini Hub

I've been sent a mini hub due to long-term issues with my wired broadband.Mini hub connects satisfactorily to the internet and I can access the internet on several devices.  However my Amazon Firestick connects to the hub (gets an IP Address, etc) bu...

james_5 by • Visitor
  • 144 Views
  • 1 replies
  • 1 Helpful

Resolved! Mobile wifi router

I have a mobile wifi router and loaded 120gb a few months ago. I do not use this device often but i want to check what data i have not used. I went into the local store to ask how i could check and they were not interested in helping as i was not buy...

Cleland by • Visitor
  • 162 Views
  • 2 replies
  • 1 Helpful

Wireless 5g issues

I have the ee 5g wireless ee62d router, little white one, I seems to connect okay but in our old house device connection is a bit up and down as are the speeds, is there way to boost my signal ? I’ve looked online for these booster that use your elec...

Resolved! 5g router remote access

Hi there. I hope someone can help me. Which I have to say EE have been reluctant to do. I have a tplink Archer NX210 router with an ee data sim that I need to be able to access remotely so I can control cameras and  smart stuff. I have tried everythi...

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