Mobile Broadband

Mobile broadband down in PL8 not showing as a problem on your maps

Once again our Mobile Broadband has gone down this evening.  Come on EE what's going on.  Lost Internet at 10pm.  Can't connect to the tablet on WiFi or through Sim.  Really regret signing up for this! 

EE SIM not working in new “non EE” dongle

Moved EE SIM from an old dongle to a new one. Both ‘non EE’ dongles. SIM not working in new dongle. Any help? As a 2 hour wait on customer services number 

Internet disconnecting

Business 5G Hub Fault

My Busibess 5G Hub has been down for 3 days.Keep getting told in broken English, that it is an updating issue and should be resolved within 24 hours.I have gone the whole weekend with noInternet access for my business. Loss of trade has been substant...

Minimal bandwidth during holiday season

Hi all, I was wondering whether this is a general problem that needs addressing by ee.We rely on a 4G connection for our home broadband in west Wales  and normally get 30Mbps download speed.  At this time of year with the influx of tourists we may ge...

5G Smart Hubs low speed in Salford/Manchester

I use a 5G smart hub for my apartment but over the last few days I've Ionly been getting average speeds of 15mbps and it is meant to be up to 150mbps. It makes it impossible for watching TV or apps like Netflix. I've called EE and they say there is a...

Smart Hub 7 Pro firmware updates?

Got Smart Hub 7 Pro but no firmware updates are available when I check it. The version I have is HH70C_V01.04. It has become a nightmare for the last couple of days as all devices are constantly dropping connection or simply unable to connect to the ...

How do I link an EE mobile broadband subscription to my account

It appears that EE online has forgotten that I have a mobile broadband subscription. When logging into EE on my laptop, I don't see any subscriptions. I just want to download my bills. I have found another post that said products need to be linked no...