Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Offered Google 5 watch 50% discount not honoured by EE

I upgraded to a Pixel 11 Pro XL at your Westfield Shepherd's Bush, traded in my Pixel 9, and the new phone was delivered two days later. I understand there is currently a 50% offer on the Pixel Watch 5 when purchased with a Pixel 11 Pro XL. I asked t...

Resolved! Galaxy buds 4 for £1

I havnt received my voucher code to claim the galaxy buds 4 for £1. Has anyone recieved one? I currently upgraded to the z fold 8 uktra so know im eligible. Any help is welcomed and appreciated.

Resolved! Samsung Galaxy A35 can't make or receive calls sim only

Hi i have a samsung galaxy a35 and since Monday 24th August I have been unable to receive and make calls to people like my mum or anybody. I cant make calls to EE to discuss my problem. Every time I call the call drops. Its happened indoors and outdo...

Google messages

So I moved to EE and wanted to keep my old number that got sorted Monday but my google messages still is in the EE number and not the one I wanted it to transfer too, ive tried turning rcs chats off and even took my phone the shop and they didn't kno...

Cant make outgoing calls

Resolved! Unlocking a phone, error message on ee website

I have put the imei number in on the unlock page but it gives an error message. I tried customer services it just says go to the unlock page on the website. I tried putting the number in on a pay to unlock website and it recognises the phone but I do...

Resolved! Pixel SOS on Pixel 11

Anyone else find that Pixel Satellite SOS not working to a Pixel 11? Have just transferred from a Pixel 10 where it worked fine. Now saying it won't register...

EE Phone & Connection to my EE router Help Please....

After some valued help please, the automated EE help in app wouldn't allow me to explain fully and every time I phone 150 it hangs up on me.....anyways, hope i'm in the right spot....Have fibre EE router and EE phone ( newish to me ) had few months t...

Resolved! Verification pin upgrade wont send.

Im trying to upgrade to the new samsung watch. Ive completed the order but then it asks me to verify who i am by sending a pin via text. The number it is sending the pin to is my watch and not my phone (obviously, as its the watch number im upgrading...

Resolved! OPPO FIND X9 ULTRA

I find it quite disappointing that EE has not stocked the Oppo Find X9 Ultra, especially considering their supposed partnership with Oppo to market their devices. It appears that the only places to purchase this phone in the UK are either the officia...