Android Devices

Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by EE Knowledge Specialist
  • 2356 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 71105 Views
  • 91 replies
  • 28 Helpful

Resolved! £1 SAMSUNG TABLET CODE

I have lost my code that allows me to have a tablet for £1 following broadband upgradeAnyone know how I can get it back

DavinaC by Investigator
  • 267 Views
  • 1 replies
  • 1 Helpful

Resolved! EE Network Unlock Page Not Working

Anyone else had issues recently with the network unlocking page not working/throwing errors? The IMEI unlock tool is giving me the 'Something went wrong on our end' error for my second-hand Huawei P30 Lite. I've tried multiple browsers & phones on se...

M1P_ro by Visitor
  • 376 Views
  • 3 replies
  • 4 Helpful

Resolved! iPhone purchase

Hi from EE. We're sorry, there's an issue with your recent order XKO*********. Please contact us at ee.co.uk/message-us and one of our Guides will get your order back on track. Thanks.     [Mod edit: Order number removed. Please refrain from posting ...

Resolved! RCS after porting number, stuck on verifying number.

A few months back, I came to EE from O², all went smoothly, but my Google messages was sending RCS messages as my temporary number. Tried changing it and it wouldn't work. Now I've had a new SIM card, the number is correct, but it's stuck on "trying ...

security

how do i switch off 2g on my phone?.  The ee sim does not let me .there is a major security issue with 2 g associated with stingray boxes

mc1002 by Explorer
  • 426 Views
  • 5 replies
  • 0 Helpful

Resolved! Level of service is terrible

My bill is paid, but still no active account. The website is up-to-date. I can't text to investigate due to not being connected and the microphone on the device is broken, so calling isn't an option right now. Is there an email address I can use?

FrankieT by Visitor
  • 232 Views
  • 2 replies
  • 1 Helpful

Resolved! App Captcha Issues

Does anyone know why I can't get past the Google Captcha on the App - can't enter any comps - I've deleted and reinstalled the app and it's the same & restarted my mobile. The QR code on EE's page takes you to Apple App store (?) but doesn't give an ...

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JD638 by Explorer
  • 268 Views
  • 2 replies
  • 0 Helpful

Resolved! Phone swap

I am in a contract and have a Google pixel 9 phone but cannot get on with the phone. Is there any way to swap back to a trusted android S22 maybe?Very good sales guy in shop but completely missold as not the same as a Samsung