Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Unable to makmake calls

Hi I fell asleep with fone in hands last night this morn im unable tou make any calls everything else is working apart from this i think I may of pressed something on phone this has happenned before but cant in the life remember how I hot it back goi...

Resolved! Samsung Flip 6 black screen

My phones main screen when i open is black the front screen works i have tried all the restarts etc with no luck and the phone is on a flexpay i cant upgrade so now im paying an extortionate price without the use off the phone

Error messages on A56 phone

Hi, we have two A56 5G handsets and both are constantly showing an error of foreign body or moisture in the charging point. One has had the error for approx, 2 weeks the other has started the message today. Placing the handset in rice overnight temp...

Resolved! Force 4G

Hi Everyone,I'm on Android and was forced to use 5G when I joined up with EE last week. On other phones the *#*#4636#*#* worked, but on my Honor M8 Pro it doesn't. But this does work, put your phone on POWER SAVING mode, it only means if your battery...

Resolved! Google Pixel 9 pro xl battery replacement

Hi do EE stores offer Google pixel 9 pro Xl battery replacements?

Resolved! Honor redemption

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a...

Resolved! Galaxy Book 6?

Anyone have any idea when the Galaxy Book 6 could come to the EE store ? Been offered the Book 5 edge 5g but was wondering if it's worth waiting...

Resolved! my phone was stolen today

i would like to inform ee that my mobile phone got stolen

Resolved! Good as new Galaxy A56 won't work

Hi, I upgraded to a good as new Galaxy A56 earlier this week, and it just seems to be a dud. These are the issues I'm having:1. It keeps saying fingerprint data corrupted so I can't sign in, and have to keep restarting (at least ten times today). I h...

Resolved! Im looking to be upgrade but the website is showing no options

I'vee had nothing but stride trying to actually log in to t he website and app. Finally sorted it. I'm looking to upgrade as my battery Pixel 7a is shocking, but the websites saying there's no upgrade options! Never known that. Any ideas?