Forum Posts

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 62592 Views
  • 91 replies
  • 28 Helpful

Resolved! My number has been spoofed

I have had quite a few calls from people saying they had a missed call from me but I never called them. Apparently this is a symptom of spoofing, so my number is being used by scammers to call people to con them. What can I do about this please? 

Google pixel 9a won't charge

Have had the phone almost 2 weeks and it came with a cable. That charged fine, same ends into phone and to charger, lightning I believe.Trying to charge with power bank and it won't play. Tried plugging into wall into USB and still nothing. Is it duf...

Resolved! Turn on 5G using USSD Code

Hi, I have a Google Pixel 6A, sometime ago I used a USSD Code to turn off 5G as I heard that this saved battery on the Pixel phones.I think the USSD code I used was ##4636## or something similar, but can't remember the exact one.Now I want to turn th...

jof8 by Investigator
  • 1991 Views
  • 4 replies
  • 2 Helpful

Keypad digits not working during phone call

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

AbbyG1 by Investigator
  • 191 Views
  • 8 replies
  • 1 Helpful

Voicemail issue

I am currently in Egypt. I have paid for the roaming bundle specifically so I can pick up my voicemail. However, I can access my voicemail but cannot get passed the 1st message. The options do not work. Thisnis the same when contacting customer servi...

TBag25 by Visitor
  • 125 Views
  • 1 replies
  • 0 Helpful

Live chat

Hi, is it usual that Live Chat is unavailable under Help, all day Sunday?

HollowayRoad by Established Contributor
  • 7081 Views
  • 9 replies
  • 1 Helpful

WIFI calling issues

When using WIFI calling on my phone using my SKY MAX HUB I have issues during the call.  During the call the person can still hear me but I cannot hear them.  Then the call drops.  Any solutions?

Resolved! Re: Re: Can't contact EE by phone

HI , I NOW HAVE MY SAMSUNG PHONE BACK FROM BEING REPAIRED BY EE .NOW THE PHONE  ALWAYS ASKS FOR A PASSWORD BEFORE OPENING . BEFORE IT WENT AWAY IT DIDN,T NEED THIS PROCESS ?REGARDS JULIAN . 

Resolved! Lock screen

 hi does snyone know how to disable this on my lock screen when I pull down my screen on samsung s25 ultra.It never did it on s24 ultra its annoying its there when i pull down my screen plz thank you.

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