Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Problems since recent update on Galaxy A17 5G

Since last weeks update on my Samsung Galaxy A17 5G, I have had problems with the battery draining fast and I am now having problems with charging. Is this just my device? Any recommendations?

Resolved! How long on my contract for this phone

Where do I see how long is left on this phone

Resolved! invoice number

I recently started a contract in store for a Samsung galaxy s26 and am trying to claim the free galaxy watch8 but I can't find my invoice number. I have my receipt I was given in store and my first bill but I can't seem to find anything on either of ...

Take a message

Hi everyone,So my Pixel7 has now diverted voicemail from EE to 'take a message' part of Google's phone app. Quite useful and I can turn it off if I want.However I'd rather have my usual voicemail greeting or at least not the American female robot voi...

Is there anyway i can restrict my child using data when they should be sleeping?

Resolved! Answer phone pin number

How do I get a pin number for my android phone

Resolved! Pixel 7a battery swollen

HiMy Google pixel 7a battery has swollen and the phone keeps turning off when it gets hot. I've been advised to not use it as it could catch fire. I went to my nearest ee shop and they refused to repair it as they couldn't override the repair charge ...

Resolved! Cannot connect to VPN via wi-fi hotspot

I regularly connect to a remote server via a VPN.I used to be able to connect to it via my Android 14 phone and its wi-fi hotspot but not any more. No messages, the VPN client (FortiClient) just fails to connect.This is a seasonal thing, I use it whe...

Resolved! CLAIM TABLETS AFTER UPGRADING

I hope you are well. I am writing to request urgent assistance regarding a promotional offer linked to my recent purchase.On 18 May, I purchased two Samsung mobile phones from EE. At the time of purchase, I was informed that I was eligible to receive...

New Android Phone Not Receiving Updates

I bought a Samsung S24+ two months ago from Amazon and it is working well with my EE Sim, but it has not received any updates. My old phone using the same Sim used to get them regularly.The new phone has Android 15, but I am concerned that it only ha...