Forum Posts

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

JordanTA by EE Knowledge Specialist
  • 176 Views
  • 4 replies
  • 8 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 64523 Views
  • 91 replies
  • 28 Helpful

Resolved! Unable to use EE services

I have been unable to text or call 150 from my EE phone for a while now but today a new problem has appeared... I have a voicemail that I cannot listen to as it hangs up after 16 seconds after the usual 'make a greeting' message. The service from EE ...

simba82 by Investigator
  • 300 Views
  • 2 replies
  • 3 Helpful

PUK Required

I have an old Samsung Galaxy A8 from 2018. It's not been used for over 3 years. My daughter is going to use it now. It tried to unlock it via the IMEI number on the EE website. It says its unlocked and given me a 16 digit code. However, the SIM I hav...

FScovo by Explorer
  • 1026 Views
  • 5 replies
  • 1 Helpful

Samsung Poor battery perfprmance after Ui7 update

If your battery after the Ui7 update seems poor this is usually due to the self learn mode not kicking in after update, fix for it as so common is goto phone keypad, type in *#9900#, go down the hidden service menu list to Battery Status reset, selec...

Resolved! How do I automatically block suspected spam?

Hello, In the last few weeks or so I've been receiving multiple spam messages (Google messages) on my Pixel 7 Pro. I've been reporting them as spam but more come back every day (using different numbers). These messages are in the form of group chats....

Not so rapid phone repair - google pixel 7 pro

I have just been in store to take a phone for repair, and was told that they don’t do loan phones even through boards in advertise it, also was told that it would take 14 days for repair how is this a rapid repair?

Skully2 by Contributor
  • 543 Views
  • 8 replies
  • 5 Helpful

WiFi

WiFi on my mobile works if I am at home but otherwise says not connected.  Not had this problem before.  How do I fix this please?  Mobile phone signal states good thank you for your help regards Leigh