Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Phone swap

I am in a contract and have a Google pixel 9 phone but cannot get on with the phone. Is there any way to swap back to a trusted android S22 maybe?Very good sales guy in shop but completely missold as not the same as a Samsung

Apple TV Add on Android Device

Hi,I got the Apple TV add on in my last contract change but I can't for the life of me get it to actually work! I am on android but the lady said that it should still work... I got the text with the link, but it said "This Phone number could not be v...

Resolved! Repair refused claiming warranty void

I sent my Samsung flip 6 in for repair as the screen has fuffed up a second time in less than 12 months their now claiming I have voided the warranty cause there is damage to the screen, the damage to the screen that their claiming voids the warranty...

Visual Voicemail on Samsung

We’re excited to announce that Android Visual Voicemail is now available on Samsung devices! Say goodbye to dialling in and hello to convenience.View your voicemails in a list, no more guessing who called.Play messages in any order, skip straight to ...

MCK code

I just tried to enter an unlock code for several times after it failed to accept my unlock code... and ask to enter MCK code. What is the MCK code? thanks

Resolved! Offered a lower spec phone as a replacement on EE insurance

Samsung A16 Phone freezing every few days.

Resolved! Samsung Galaxy upgrade... Help

Hi allI've had my phone (Samsung S10) for 6 - 7 years, the time has finally come to upgrade. I'm currently on the top sim package/deal; the one with worldwide roaming; Full Works, I think? Also have my broadband with EE, so have the EE One discount.I...

Resolved! How do I purchase a device

Do I still need Hullomail?

I've been using Hullomail with Samsung phones since the mid 2010s when I switched from Apple to Android and discovered to my shock that Visual Voicemail wasn't a thing on Android..With Hullomail's message transcription I hardly ever even listen to ...