Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Claim smart watch after upgrade

Hi. I just upgraded to the Samsung galaxy s26. It says I can claim a smart watch with upgrade if purchased between 30th June- 17th July. When I go to claim the watch, the dates shown are from the month before so I cannot make claim. It says purchases...

Resolved! Update bug

Since my phone updated last week, it has remained dead. It states it’s charging but won’t turn on! I’ve managed to turn it on once and it stated the battery was 100% when doing a battery check however the battery claims to have 50% and this does not...

Resolved! Unlocking my s7 edge

Hi, I have a second-hand, clean-IMEI Galaxy S7 Edge that is network locked to EE. The online portal gave me a 16-digit code, but when I type it in, it says 'Network unlock unsuccessful.' Can an EE moderator help me get the correct Master Defreeze Key...

Galaxy buds pro 3

Hi i am willing to order s26ultra from online I can see there are 2 offers one is watch another is buds For watch I got to know how I can claimFor buds there is no link no information shd i keep any code at check out or anything I will get pop-up to...

Resolved! Google pixel 9 wifi/mobile data issues

I've had problems with data both on WiFi and off, easiest ones to spot are messages not sending on WhatsApp or messenger, have done the usual of restarting the device, going into settings and resetting the network settings, clearing the cashe and sto...

Samsung A16 Phone freezing every few days.

Can't activate visual voicemail

I'm using a Samsung Galaxy A54. I activated visual voicemail by texting VISUAL to 150 as per the instructions, and got a text back after a while confirming it's ready to use. But I still can't toggle the visual voicemail setting on in the phone app (...

Problems since recent update on Galaxy A17 5G

Since last weeks update on my Samsung Galaxy A17 5G, I have had problems with the battery draining fast and I am now having problems with charging. Is this just my device? Any recommendations?

Resolved! How long on my contract for this phone

Where do I see how long is left on this phone

Resolved! invoice number

I recently started a contract in store for a Samsung galaxy s26 and am trying to claim the free galaxy watch8 but I can't find my invoice number. I have my receipt I was given in store and my first bill but I can't seem to find anything on either of ...