Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Cannot add watch sim due to what I assume is a log in issue.

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else ...

Resolved! Phone states 'connected without internet'

Hello. I have a Samsung S23 FE. Recently, I lose WIFI every so often and it says ‘connected without internet’. Other family members phones are ok. I have done all the Dr Google suggestions from changing DNS on my router and on my phone, to a complete...

Resolved! Upgrade

Ive just had the new samsung 26ultra , asked if they were doing offers with buds like o2 and said no offers available and to go on shop and get them that way , yet had txt through today uograde to s26 and get buds for £1! Not amused

Resolved! Difficulty getting samsung watch ultra set up on network

Hi, i have just switched from apple to samsung. I am having difficulty getting my watch set up in a data plan. I am with EE.I tried going through the wear app but after the connect to service provider page i justvget a white screen. Nothing happens.G...

Bristol

Just recieved my s26 so happy ive been with ee for 18 years plus highly recomded

Resolved! Ordered an upgrade to s26 ultra

I upgraded to Samsung s26 ultra and received email confirmation but I can't track the order. Order number doesn't work. What shall I do?

Resolved! Tech help - phone won't switch on

HelloI have a really old phone Samsung S6. I was charging the device, it reached 84% when I removed it from the charger to switch on, however the device no longer switches on. The device was fine yesterday.Please help a damsel in distress.Thanks in...

Can anyone help, i can't access any of my apps, saying there is rechnical proble

Resolved! Galaxy A16 timeout not working. Set for 30 seconds.

Galaxy A16 time out not working. Set for 30 seconds.

Resolved! Blacklisted s25 ultra

I understand that my S25 Ultra has been blacklisted from the EE network, and I am currently arranging a payment plan with a debt collection agency. I'm inquiring whether it is possible to use my device with alternative SIM cards. I experienced severa...