Android Devices

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

pixel 9 pro xl call quality rubbish

I have a pixel 9 pro xl on Android 15 with the latest update. Call quality is regularly rubbish even with strong Wi-Fi 6 (2.4/5ghz available). The phone seems to be switching between Wi-Fi calling - 5g mobile? - EE Wi-Fi calling. Our mobile signal ha...

Resolved! WiFi Calling Symbol

Hello, my Samsung S24 ultra has just been updated to Android 15, since the upgrade the wifi calling symbol at the top of the screen is not showing. The wifi and wifi calling are both enabled, I've cleared the phone cache without success, all the info...

Resolved! I need to work out my imei nu.ber for my stolen phone

Resolved! Upgrade to Samsung S25 but no WiFi Calling?

I just upgraded my mobile phone and BT landline contract. I only did so under the express understanding that I have poor mobile coverage and needed WiFi calling if I were to reduce the landline to a basic tariff.On trying to setup WiFi calling, and a...

Resolved! Samsung flip fone powers down when flipped

Broken phone handset - how to contact support when you cant call them

My new phone is completely dead and no amount of charging or resets will recover it. I cant call EE and the website appears to have no chat facility for support and advises to call. I've filled out a complaint form but need to speak to somebody to tr...

S24 FE update

Hi any ideas when the S24 FE can expext the new Android version to be available.

Resolved! Galaxy watch 7 LTE roaming

Wondering if someone can point me in the right direction. I have a Galaxy 7 LTE watch setup to be used independently from my phone. My phone contract includes unlimited EU roaming and unlimited watch data. I also have the £7 per month (reduced to £0)...

Phone order

I placed a phone order and am awaiting your response. What should I do?[Mod edit: Image rejected as it contained personal information]

Pixel 4a appeasement

I just received a call from the EE repair centre in Ashford, saying before they can carry out the “free” battery replacement, I need to pay them £80 for a screen repair. I have photo evidence the screen was not cracked before I sent it and the touch ...