Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Google Pixel 9 pro xl battery replacement

Hi do EE stores offer Google pixel 9 pro Xl battery replacements?

Resolved! Honor redemption

I will never ever take a honor product again......ordered magic pro 8 good enough phone .....but redemption items were in league of the open...magic pad 3 , watch, charger ... Did redemption on day it open 22nd of January.... Not heard anything now a...

Resolved! Galaxy Book 6?

Anyone have any idea when the Galaxy Book 6 could come to the EE store ? Been offered the Book 5 edge 5g but was wondering if it's worth waiting...

Resolved! my phone was stolen today

i would like to inform ee that my mobile phone got stolen

Resolved! Good as new Galaxy A56 won't work

Hi, I upgraded to a good as new Galaxy A56 earlier this week, and it just seems to be a dud. These are the issues I'm having:1. It keeps saying fingerprint data corrupted so I can't sign in, and have to keep restarting (at least ten times today). I h...

Resolved! Im looking to be upgrade but the website is showing no options

I'vee had nothing but stride trying to actually log in to t he website and app. Finally sorted it. I'm looking to upgrade as my battery Pixel 7a is shocking, but the websites saying there's no upgrade options! Never known that. Any ideas?

No SIM

Hi, One second i was in b&m updating the b&m app so I could scan a pillow, the next thing I know my phones telling me I've got 'no sim, no service' checked the sim manager and no sim is showing.I've tried to just turn the phone on and off, airplane m...

Cannot add watch sim due to what I assume is a log in issue.

I have a Full Works plan and a new LTE Smartwatch. I go through the setup to the point where it asks me to Log In to EE to buy/activate the sim for the watch and once I put my Email in I just get the spinning/loading EE symbol thing and nothing else ...

Resolved! Phone states 'connected without internet'

Hello. I have a Samsung S23 FE. Recently, I lose WIFI every so often and it says ‘connected without internet’. Other family members phones are ok. I have done all the Dr Google suggestions from changing DNS on my router and on my phone, to a complete...

Resolved! Upgrade

Ive just had the new samsung 26ultra , asked if they were doing offers with buds like o2 and said no offers available and to go on shop and get them that way , yet had txt through today uograde to s26 and get buds for £1! Not amused