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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 1916 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 69825 Views
  • 91 replies
  • 28 Helpful

Resolved! Sim free z fold 7 warranty

Hi, i bought a sim free z fold 7 from EE dated 29th August 2025, the phone seems to be having screen flickering issues.  No screen damage or any physical damage still in in pristine condition, thankfully i have Samsung care so i rang Samsung care and...

reaudio by • Visitor
  • 363 Views
  • 1 replies
  • 2 Helpful

Moto G55 locked to BA sold by EE Tech Store

I bought a used sim free Moto G55 from the EE tech store last week. However the phone seems to be a corporate work phone which is locked to British airways. The phone cannot be setup as it is locked. Absolutely shambolic that EE does not have any qua...

RScorpio by • Investigator
  • 423 Views
  • 5 replies
  • 1 Helpful

Resolved! American Voicemail

My Pixel 8 came back from a repair last week. Prior to being sent off I had to do a factory reset.Since getting it back, my EE voicemail is now be bypassed by some american-accented alternative voicemail (presumably a google version). It stops messag...

Mark1217 by • Investigator
  • 2529 Views
  • 8 replies
  • 5 Helpful

Resolved! Voicemail knocked out

Hi. I have always been able to set my own voicemail for my business or when I go on holiday, but in the last few days it has been knocked out and even when I access it and confirm that it is on it does not work. Instead callers get an american voice ...

JOHN0021 by • Investigator
  • 1770 Views
  • 8 replies
  • 3 Helpful

Resolved! New phone arrived but the box was opened

I ordered Samsung Galaxy S25 Ultra, and received the phone yesterday. But the problem is that the box was already open. I took a video while opening the delivery package.My question is it okay? If not, why does this happen?

Rakib3 by • Investigator
  • 537 Views
  • 4 replies
  • 2 Helpful

Resolved! Google pixel 7a

HII seem to have problems with my google pixel 7a, for the past couple of weeks i have noticed a drastic change to the battery life, it can go from 74% to 0% in the matter of seconds. I have noticed today that it seems to be the battery itself causin...

Danni-29 by • Established Contributor
  • 435 Views
  • 1 replies
  • 1 Helpful

Resolved! Phone confidence

I have been having issues with the screen on my z fold 6 and I need to replace it as the pixels are turning black and bleeding, I was wondering if I could swap it for something else as I do not feel confident in folding phones anymore, I have called ...

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