Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Starting today (01/07/2025), Android users upgrading or switching to a supported Google Pixel or Motorola device can transfer their SIM ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Resolved! Faulty Phone

My battery has lately been terrible and also the phone will freeze every time. Right now I am typing this message on my iPad. My pixel 8 pro has refused to power ON. I have tried to hard reset three times this week. My contract still runs to December...

Resolved! Google phone, locked out

Really need help. My google pixel 7 has keeps asking for my password butit looks different to ever before. If face recgnition doesnt work it usally comes up as like a phoe dial block with number to enter my pin. this however is coming up with a full ...

Resolved! Mobile problems

How do you get in touch with a human at EE - I typed Fault Advisor but the mobile did not recognise the words. Thank you Leigh

Mobile data

Hi I’m on contract with unlimited call,text and internet but all of a sudden my internet has stopped working please help

Resolved! Upgrade and free gifts

Just upgraded to the Galaxy S25+ and am eligible for the two free gifts, watch and buds pro. Does anyone have website to be able to claim these gifts. I have tried in the EE app which I found previously but cannot seem to find it now. Many thanks.

Resolved! Mobile repair

I sent my phone in for repair on April 22nd and I still haven't recieved it back again. I got an email saying it was being sent back to store on 29th April but have had nothing since. Very little information on tracking website. Is it normal for EE r...

Apple tv

Good evening can someone help me out The other day I upgraded my SIM and got free Apple TV which was on offer I've followed all the instructions but even signed in it keeps coming up with free trial then subscription getting a bit frustrated now won'...

Samsung ultra watch 7 not joining ee network

Hi I've bought a watch from samsung. I have a plan with EE that states it has watch data included but when trying to join it to plan it won't let me comes up with -1 error code. Ee said that means phone not compatible but it's a smsung s25 ultra T...

Resolved! Add on netfix has stopped working

All of a sudden my Netflix has stopped working... when I try to watch is says there is no account with my email or phone number. It is showing as active on my ee account though.. Any help appreciated.

Resolved! Device Unlocking Code not working

Hello,I am currently trying to unlock a Samsung Galaxy J3 (2016) from EE. I have entered the IMEI into the online tool, but the code it has provided is being stated as invalid when entered into the phone. Does anyone have any tips on how I can get th...