Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

Wi fi

Does anyone know why my wi fi keeps switching itself off

Poor signal and words missing on calls on samsung galaxy a35

Good morning,On my samsung galaxy a35, i only have 1 bar yet i only had my sim replaced yesterday at the ee store. When i'm on a call to others, they are not hearing my words being spoken coming out, at all speaking from my phone and receiving at the...

Resolved! Recovering Apps and photos from lost phone

I have lost my Samsung phone. Can I recover the apps and photos which were on the phone?

S25 Ultra messages keeps crashing

Transferred across to S25Ultra, everything is there and working except text messages, I can open it, but as soon as I select a message it closes. I've tried clearing the cache and restarting but nothing seems to work - any suggestions welcome

Resolved! Unlock Samsung Phone - Need MCK

I have a Samsung phone which I have not used for more than 3 years. I just want to unlock it to trade it in. I got a 16 digit number but when I entered it, it told me it was incorrect. The phone then locked and now says I need a MCK. I have no access...

5G Standalone on non-UK Samsung Phones

I've recently joined EE on a plan with 5G Standalone included. I found out that my phone never connects to 5G SA on my Samsung S25 bought from Hong Kong, it's always on NSA only. (But my model seems to have all the bands supported) Is there any hope ...

Resolved! I have a Samsung tablet through my EE account and it's not working

My main contract is for an Apple phone and I also have a Samsung tablet on my plan.I recently lost access to Notes and to Penup after the device updated. Can I get technical support for this device through EE, or do I have to go to Samsung?

Resolved! EE S25 ultra handset prices Vs Samsung direct purchase.

Can anyone advise why the cost of the handset with EE is so much more than it is if buying from Samsung Direct? From What i can see, theres no interest being charged by EE, yet its currently £1547 for 1tb titanium black with EE and only £1399 with Sa...

Notification problem, I don't receive any notifications

I am having notification problems, I am not getting notified about any texts or WhatsApp messages I receive.I have tried all the obvious techniques and can't find any other way of sorting it.

Resolved! Phone locked not sure why?

Phone has locked, galaxya34. Don’t know why ? It doesn’t have a PIN number to open it. Can receive calls but it will only let me make an emergency call. Have tried holding down power and volume buttons this doesn’t work. I don’t know my imei number. ...