Android Devices

Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 4528 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 78997 Views
  • 95 replies
  • 28 Helpful

Replacement phone

Hello all,I've just got my son a replacement phone as he broke his old one It doesnt have any network currently. How do I get his digital sim working again?Many thanks  

adal3 by • Visitor
  • 224 Views
  • 1 replies
  • 0 Helpful

Resolved! Claim smart watch after upgrade

Hi. I just upgraded to the Samsung galaxy s26. It says I can claim a smart watch with upgrade if purchased between 30th June- 17th July. When I go to claim the watch, the dates shown are from the month before so I cannot make claim. It says purchases...

Resolved! Update bug

Since my phone updated last week, it has remained dead. It states it’s charging but won’t turn on! I’ve managed to turn it on once and it stated the battery was 100% when doing a battery check however the battery claims to have 50%  and this does not...

Resolved! Unlocking my s7 edge

Hi, I have a second-hand, clean-IMEI Galaxy S7 Edge that is network locked to EE. The online portal gave me a 16-digit code, but when I type it in, it says 'Network unlock unsuccessful.' Can an EE moderator help me get the correct Master Defreeze Key...

NPapp by • Visitor
  • 316 Views
  • 1 replies
  • 1 Helpful

Galaxy buds pro 3

Hi i am willing to order s26ultra from online I can see there are 2 offers one is watch another is buds For watch I got to know how I can claimFor buds there is no link no information  shd i keep any code at check out or anything I will get pop-up to...

Jahnavi by • Explorer
  • 324 Views
  • 3 replies
  • 0 Helpful

Resolved! Google pixel 9 wifi/mobile data issues

I've had problems with data both on WiFi and off, easiest ones to spot are messages not sending on WhatsApp or messenger, have done the usual of restarting the device, going into settings and resetting the network settings, clearing the cashe and sto...

Evoviilad by • Investigator
  • 666 Views
  • 6 replies
  • 1 Helpful