Android Devices

Discussion about devices operating on Android including unlocking your device

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Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by EE Community Manager
  • 63492 Views
  • 91 replies
  • 28 Helpful

Keypad digits not working during phone call

I cannot select a number on my keypad when given options during a phone call so I cannot ring EE with the problem. As I can't select a number for the option I want it cuts me off. Urgent as other calls I need to make too.

AbbyG1 by Investigator
  • 285 Views
  • 8 replies
  • 1 Helpful

Voicemail issue

I am currently in Egypt. I have paid for the roaming bundle specifically so I can pick up my voicemail. However, I can access my voicemail but cannot get passed the 1st message. The options do not work. Thisnis the same when contacting customer servi...

TBag25 by Visitor
  • 181 Views
  • 1 replies
  • 0 Helpful

WIFI calling issues

When using WIFI calling on my phone using my SKY MAX HUB I have issues during the call.  During the call the person can still hear me but I cannot hear them.  Then the call drops.  Any solutions?

Resolved! Re: Re: Can't contact EE by phone

HI , I NOW HAVE MY SAMSUNG PHONE BACK FROM BEING REPAIRED BY EE .NOW THE PHONE  ALWAYS ASKS FOR A PASSWORD BEFORE OPENING . BEFORE IT WENT AWAY IT DIDN,T NEED THIS PROCESS ?REGARDS JULIAN . 

Resolved! Lock screen

 hi does snyone know how to disable this on my lock screen when I pull down my screen on samsung s25 ultra.It never did it on s24 ultra its annoying its there when i pull down my screen plz thank you.

Screenshot_20250418_185506_One UI Home.jpg

pixel 9 pro xl call quality rubbish

I have a pixel 9 pro xl on Android 15 with the latest update. Call quality is regularly rubbish even with strong Wi-Fi 6 (2.4/5ghz available). The phone seems to be switching between Wi-Fi calling - 5g mobile? - EE Wi-Fi calling. Our mobile signal ha...

rjhazeld by Investigator
  • 3353 Views
  • 19 replies
  • 5 Helpful

Resolved! WiFi Calling Symbol

Hello, my Samsung S24 ultra has just been updated to Android 15, since the upgrade the wifi calling symbol at the top of the screen is not showing. The wifi and wifi calling are both enabled, I've cleared the phone cache without success, all the info...

RJB1 by Established Contributor
  • 583 Views
  • 5 replies
  • 3 Helpful

Resolved! Upgrade to Samsung S25 but no WiFi Calling?

I just upgraded my mobile phone and BT landline contract. I only did so under the express understanding that I have poor mobile coverage and needed WiFi calling if I were to reduce the landline to a basic tariff.On trying to setup WiFi calling, and a...