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Discussion about devices operating on Android including unlocking your device

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SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 1666 Views
  • 6 replies
  • 12 Helpful

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE.   Here are some quick facts.   All devices sold directly on EE since December 2021 are unlocked.   All Ap...

James_B by • EE Community Manager
  • 69077 Views
  • 91 replies
  • 28 Helpful

Resolved! Unlock samsung phone

I have followed the instructions for unlocking my Samsung phone, I get the 16 digit code. The instructions then send you back to the page that has no other instructions and does not at all tell you how to unlock the phone. I followed online instructi...

Advice needed - Seems to be a reoccurring issue with EE!

I have a Google Pixel 8 Pro, had a software issue (started on Saturday 7 June) but covered under warranty. Google advised me to contact provider (EE) as they may be able to give me a loan phone for duration of the repair. Advised to go to particular ...

Cunners1 by • Visitor
  • 586 Views
  • 2 replies
  • 1 Helpful

EE App is still not Available on apple store

Hello,Can some help me, trying to download the EE App from the Apple store can download and install the App but when I open it the following message comes up saying the app is still not available but should be soon.Thanks  

Need MCK code to unlock my Samsung Note 10.

I am in the loop. please help.called EE to provide unlock code which doesn't work.Asks for MCK code.The called Samsung as advised by EE support. Samsung advised their phones are unlocked and the lock is put in by EE. So they asked to call EE again. V...

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

JordanTA by • EE Knowledge Specialist
  • 1666 Views
  • 6 replies
  • 12 Helpful

Resolved! Free gift

Ive just upgraded my phone and it included a free watch. How do I claim this? I havent received any emails about it. Thanks 

Watch upgrade

Hi I ordered a new Google watch yesterday online, I had DPD out this morning with the watch but I never received an email or a code so the driver was unable to give me the product.  What do I do? 

Danni-29 by • Established Contributor
  • 417 Views
  • 7 replies
  • 0 Helpful

Resolved! Samsung unlock failed

I have used the EE online unlock code generator and It returned a invalid code. I have used 3 attempts on my Samsung S5 miniAnd worried that I may lock it permanently. The IMEI and unlock code has been checked 3 times. Any help would be appreciated  ...

EddieH by • Investigator
  • 660 Views
  • 9 replies
  • 5 Helpful
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