Android Devices

SIM Transfer for Android is here!

We’re excited to announce the launch of SIM Transfer for Android — a long-awaited feature that’s now rolling out! Android users upgrading or switching to a supported device can transfer their SIM in just a few easy steps during device setup. You can ...

Unlocking your EE mobile phone or device

We often see posts in the community about phone and device unlocking. So here's a quick guide on how to get your phone or device unlocked on EE. Here are some quick facts. All devices sold directly on EE since December 2021 are unlocked. All Ap...

New phone advice

Hi guys, I am thinking of ‘jumping ship’ so to speak, & from an iPhone 14 Pro back to Android & I am currently looking at the Samsung Z Flip 7 or S25 Ultra, and wondered if anyone has had any hands on experience of either phone.please? Would I be bet...

Resolved! SIM network PIN blocked. Enter SIM network PUK.

I have the issue as shown in the subject. I am giving my EE S8 to my daughter who has an ID contract. I have tried unlocking the phone using the IMEI route, but it is not working. I even got a PUK code for the SIM, and this hasn't done anything. Has ...

Mobile data not working on my Samsung

I have recently moved my EE sim from my Apple device to my Samsung and mobile data is not working. I have mobile data active but it will not allow me to send messages, browse etc unless I am wifi. Any guidance would be welcomed

Re: How do I change from 5G down to 4G

Hi Bristolian, I'm in a similar predicament. My new HMD Skyline 5g doesn't drop to 4g when 4g is available, it perseveres with 5g even though it shows on a coverage map not available indoors here, often stalling during a video or stopping altogether....

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Resolved! Doro Liberto 820 mini

Hi All,I have the above phone and I am having connection problems as EE has now discontinued the 3G signal. I am wondering if this is my problem or if the phone does not support 4 and 5 G. Any help would be greatly welcome.Kind regards

Website says my contract is cancelled

Resolved! Parental control

Can I set parental control independently for each phone account?

Given name error code

EE Phone in Romania!

Hello there! My name is Stephan and my mother got a phone from a bus driver while visiting UK.. The phone is locked with EE sims, I think.. I struggle to find the MCK code and I found it with the IMEI, but now it asks for NUC or PUK code and I don't ...