Android Phone does not receive updates from EE

[Vonsworld]

Hello

I bought a used Samsung S24+ from Amazon a few months ago, but it is not receiving updates from EE and the last security patch was over a year ago.

I did a factory reset with the SIM card in the phone but this has not helped. I've bought several phones over the years and never had a problem before.

Any suggestions please?

[Chris_B]

@Vonsworld the updates are pushed out from Samsung not EE.   The device has nothing to do with EE

[Vonsworld]

Thanks for your reply.

On other sites it says that Samsung gives updates to the mobile phone companies for testing and then they push them out to their customers. Is this not the case with EE?

I have tried updating the phone directly from Samsung by connecting it to a PC using Smart Switch but that didn't work either.