EE store wont remove air bubble from screen protector

[Gosforthgirl]

I took my phone to local store and they refused to remove air bubble from screen protector.  I now discover from technic

al team they have a tool in store to do this!

Phone is a month old and under warranty.

[Chris_B]

@Gosforthgirl     The phone has warranty the screen protector isn’t the phone.  It’s a choice you made to have on the device.     Who fitted this screen protector?    And as it’s a month old why didn’t you say something when it was fitted.    Prove you didn’t lift it and try and refit it,  as you say it’s a month old so why not say something at the time of fitting.  

[Northerner]

Hi @Gosforthgirl 

Remove it and buy another although I do not see the need for one these days as the screens are much more robust than they used to be. 

Thanks 

[Gosforthgirl · Accepted solution]

Actually EE shop were very unhelpful as apparently there is a tool that can move these bubbles. Tech team refunded me £15 - and I went to the shop opposite the EE one an d they said it had been poorly applied.

[Gosforthgirl]

Thank you.

[Chris_B]

@Gosforthgirl  You paid how much !  I’ve fitted a few hundred of these with no bubbles or bits under them. I might have to start charging.   

[Gosforthgirl]

itech store opposite fitted a new protector for £10, the guy felt sorry for me as I told him how unhelpful the staff had been. ( usually cost about £13)  he was very quick and fitted it perfectly.  Apparentl it hadn`t been fitted well before......!

I`ve spoke to a Manager at EE and pointed out they only have a section of r complaints and not positive feedback for  ttheir staff.   I much prefer speaking to the tech team than their local branches...

The tech team credited me with £15 so the screen protector didn`t cost me anything.