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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2408 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1418 Views
  • 0 replies
  • 5 Helpful

Complain

Dear EE Customer Service, I hope this message finds you well. I am writing to formally raise a complaint regarding the continued deterioration of my mobile internet service. I have been a loyal EE customer for the past two years, and during the first...

Cr70 by Investigator
  • 244 Views
  • 13 replies
  • 1 Helpful

WF13 location

Hi since last Thursday EE coverage been really poor blackspotting no steady coverage nothing loads up. I have to put my home WiFi on to get messages or calls just can't get good signal and been fine since we moved to area haven't had any issues till ...

Poor coverage/data speeds (4G/5G) - East London

Hi all,I've got a number of EE mobile devices and we are getting awful coverage in our area; slow download speeds and call quality is pretty poor, especially at home.I've tried reporting issues in the area and they repeatedly come back with there's n...

Fainbrog by Investigator
  • 157 Views
  • 4 replies
  • 1 Helpful

Woodbridge, Suffolk

Can you send physically send someone out to Woodbridge, Suffolk and especially into the area around the Station/River, the Thoroughfare and Hamblin Road/Leisure Centre car parks where according to your Coverage  Checker we should have a perfect 4G si...

mlrend by Explorer
  • 903 Views
  • 8 replies
  • 1 Helpful

Coverage in the Isle of Dogs

Update: 28 February 2025 Over the past few months, our engineers have been continuing legal negotiations to legally acquire the land from the landowner and start building the equipment needed for the new mast. Once all legal steps have been completed...

Leanne_T by EE Community Support Team
  • 8258 Views
  • 53 replies
  • 14 Helpful

4G/5G Network Bands

Hello,I will be purchasing a Vivo x200 Ultra which runs on a Chinese ROM with Google services and am looking to switch to EE Sim only shortly. Can anyone confirm if the phone will work on EE with the confirmed network band support below:4G: TD-LTE : ...

VoidZ by Investigator
  • 212 Views
  • 9 replies
  • 7 Helpful

Network keeps dropping in and out

Is anyone else having issues with their EE network dropping out and going to emergency calls only. I've tried sim cleaning, restarting fone, airplane mode but it keep happening never had this problem before and when I try to check the local network o...

Resolved! Day 2 of trying to get an answer... any answer...

Hi,This is the second day I have been trying to find out what is going on in our Area (a small village in North Yorkshire, just outside Middlesbrough) - as of around 11am yesterday (06/05) the EE signal is down to zero, if outdoors you get a bit of m...

MicheleRi by Investigator
  • 253 Views
  • 15 replies
  • 6 Helpful