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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9571 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16817 Views
  • 0 replies
  • 6 Helpful

cant access CCTV and Webcams on EE 4g

Hi AllI'm really pulling my hair out with this and can anyone help please.About 10 months ago or so, I suddenly wasnt able to access my CCTV on the EE 4G network on my mobile (2019 Sony Xperia XZ3 android).I have trawled google and seen a few other p...

Cannot use Mobile outwith house on 5g?

Hello all.Only just got EE  sim recently.Hoping someone can help as I need to be able to message people when out and about but Cannot on 5g .Tried everything I know to get 4g but there are no options , it only offers 5g.Partner was on EE help for ove...

Coverage in Twinbrook and Derriaghy

Update:  06 March 2026  Over the past few weeks, our engineers have completed the work on the first mast to improve 5G service in the area.   For the second location, the tree has been removed by the contractors. Our engineers are working with...

Christopher_G by EE Community Support Team
  • 1975 Views
  • 11 replies
  • 4 Helpful

Resolved! Having issues connecting to EE hotspot and text code

Hi, I have an issue when connecting to an ee wifi hotspot. So when I’m out, in a bad dead zone and I see ee wifi. I connect to this, state that I’m a BT broadband customer , put in my password but then it wants to send me a code either via text or em...

Lardenr by Contributor
  • 757 Views
  • 8 replies
  • 1 Helpful

Resolved! India Tax Office OTP Not arriving

I   have to file my company tax returns with the india tax office via their e-portal to verify the send out two OTP email and Mobile SMS  the email one arrives every time but the SMS OTP never arrives . Checked spam and spent one hour with support ye...

Robh57 by Investigator
  • 588 Views
  • 5 replies
  • 1 Helpful

Resolved! Cutteslowe Mobile Mast

Hello, has anybody got any information on when the Mobile mast at Cutteslowe North Oxford will be re-instated after some arsonist destroyed it about a month ago?

Resolved! Signal Issues

I've been with EE since 2019. I stayed with them because they had a strong signal in my workplace and where I go to the gym where other networks struggled. Since that time Vodafone and iD have got better whilst EE has got worse. I struggle to get a s...

Resolved! Not able to contact EE

Hi,Can anyone please advise. I changed my contract with EE yesterday. Somehow they managed to set it up so I have a new number. Phoned up EE customer services a number of times to get fixed - long story short I no longer have cellular connection on e...

TPeut by Explorer
  • 163 Views
  • 2 replies
  • 0 Helpful

Resolved! Struggling with coverage in Darlington

Are there any updates on this or plans to improve coverage in Darlington? Mobile data is unusable in much of town centre, especially in Tubwell Row when waiting for the bus. No 5g signal and 4g seems completely overwhelmed, with all websites failing ...