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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7533 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11614 Views
  • 0 replies
  • 6 Helpful

Major Connectivity Problems

I have just switched from O2 to EE for a SIM only account on my I phone and also a broadband upgrade (on my existing EE broadband account) to 5G.  I can no longer guarantee receiving or being able to call or send/receive messages from my home address...

Diane104 by Visitor
  • 144 Views
  • 2 replies
  • 4 Helpful

No Service

Since two months in my house no service on the phone.    [Mod edit: Please do not post personal information like postcode on the public board. Thanks!]

Nbutt by Visitor
  • 118 Views
  • 3 replies
  • 1 Helpful

Resolved! No siignal

Well got my new iPhone 17 pro max 256 and since getting it I can’t receive or make calls as no network. Called re tech 4 times from my partners phone been told I have a eSIM and they can’t activate it will send new sim, then called to say it was acti...

Resolved! iPhone 17 Pro Max - Signal Strength

I purchased the iPhone 17 Pro Max on Friday.  The signal has been fine but I went to work today for first time today since owning this phone and I now get barely any signal.  My iPhone 14 Pro was fine in this location I had 2 bars and all apps requir...

Baldie1977 by Investigator
  • 7127 Views
  • 39 replies
  • 14 Helpful

Signal Issues

I'm paying for maximum speed unlimited, Some areas in London i have no internet connection. I tryed turning flite mode on and off to try and boost signal i try turn on wifi and Bluetooth on sometimes that helps. I dont know if its my phone or softwar...

Emergency calls only

On the Isle of Wight got up this morning phone says emergency calls only,  I took sim out and put it back  , I turned phone off and on  , I turned airplane mode on and off  , even on wi fi calling it says no service no connection but it is connected ...

Coverage in Market Harborough

Update: 21 November 2025 Over the past few days, our engineers have integrated the mast onto the network. The mast is now on-air restoring full service to Market Harborough. We will continue to monitor the performance in the area. Update: 11...

Christopher_G by EE Community Support Team
  • 3464 Views
  • 41 replies
  • 43 Helpful

Can’t receive messages

I can’t receive messages at all unless from ee, I can receive calls. The signal is on one bar sometimes 2. I’ve looked online and adjusted sms settings and tried many things. If you know what’s going on let me know and help please