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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5517 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5853 Views
  • 0 replies
  • 6 Helpful

Resolved! Which phones are supported on standalone 5G?

I have an iPhone 14 Pro Max and although I have the full works package shown in my account, I don’t seem to be able to enable/see the option to enable standalone 5G. From https://ee.co.uk/why-ee/5g-on-ee the criteria is:be on an All Rounder or Full W...

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Philt8 by Contributor
  • 14459 Views
  • 81 replies
  • 18 Helpful

Mast Fix Rural Scotland

Our village is in a very rural area. We all have antennas to receive an EE signal from 14 miles away over the sea. It’s always been not too bad at 20 plus mb download (some got 80 occasionally). For at least 2 months the signal is now more or less un...

Jas771 by Contributor
  • 1990 Views
  • 22 replies
  • 3 Helpful

Wi-Fi Calling won’t work

Hi Everyone,looking advice on how to get Wi-Fi calling to work on an iPhone 13. We have virtually no signal in our village so rely on this but for some reason it has stopped working. I have turned the phone off and on, reset the router and reset the ...

Panda2019 by Explorer
  • 12093 Views
  • 12 replies
  • 1 Helpful

Repeat issues with mast which covers TA6

Hi, there has been a constant issue with the mobile signal at my home address. I have been told for probably a few years on and off that there is an issue with the mast covering my home postcode. What's going on? Why is this problem not being sorted ...

bugsy1969 by Contributor
  • 151 Views
  • 5 replies
  • 1 Helpful

Why such a miniscule 5GSA presence in Wiltshire?

I have just seen the  list of the latest 17 towns and cities to be given 5G Stand Alone aka 5GSA . And to my disbelief I have  noticed not a single town or city in the whole of Wiltshire is on it.Wiltshire is a county with a population  of over 52000...

peterkinxl5 by Established Contributor
  • 124 Views
  • 2 replies
  • 1 Helpful

EE 4G dreadful at Clapham Junction

Just been out through clapham today, twice. Took 2 speedtests at different times on the platforms. This was it at 09:32And at 16:38, not even a speedtest would work, let alone an imessage send. Is anyone else having this sort of experience there? And...

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DJW-20 by Established Contributor
  • 288 Views
  • 7 replies
  • 2 Helpful

4G/5G complaint.

So I have a 5G plan, I have a google pixel 7a which is 5G and I never get a 5g connection, my misses has a smarty sim and where ever we go she has super fast 5G, I only seem to get 4G and even that is poor, latest speednet test shows 18mbs download s...

4g ee payg the worst network I ever used

I have switched to ee a couple months ago bcs I was thiniking my giffgaf was bad...I have checked coverage for my areas - 4g excellent indoors and outdoors so I decided to switch to PAYG just to check this coverage. First 2 weeks was brilliant and af...

1&1 Versatel

Who the hell are 1&1 Versatel? I have recently had a major drop in speed using these people, it only seems to be where I live, just down the road I can connect to EE which gives better speeds