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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5908 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 6914 Views
  • 0 replies
  • 6 Helpful

iPhone 17 Pro Max - Signal Strength

I purchased the iPhone 17 Pro Max on Friday.  The signal has been fine but I went to work today for first time today since owning this phone and I now get barely any signal.  My iPhone 14 Pro was fine in this location I had 2 bars and all apps requir...

Baldie1977 by Investigator
  • 3667 Views
  • 35 replies
  • 12 Helpful

Resolved! Calls go direct to EE voicemail

Have had ASDA pay-as-you-go for several years. Using a Moto g53 handset (bought new two years ago). All calls (except for those via WhatsApp) now go direct to EE voicemail, even when the service is turned off. I then see a text message to say that I'...

Don010 by Visitor
  • 426 Views
  • 3 replies
  • 4 Helpful

Resolved! 5 G standalone network

I've just had a message from EE telling me to replace my SIM and "upgrade" to the newest 5G standalone nework. Is it worth/safe to do this? I've already got access to 5G.

New phone but no network out and about

Help!I got a new EE sim which transferred on Tuesday. I can use my phone at home on the wifi but when I'm out there's no network and I have no 5G. I'm not sure how to fix it. I tried turning it off and removing the sim, but nothing.Can anyone help me...

Resolved! Re: What a mess BT EE

I must say that BT has always been awful to contact and now with ee my phones are useless.  Living in the countryside with the roads round here turned upside down because of cabling everywhere my mobile now sounds as though I am in an echo chamber.  ...

Resolved! Network down in Bethnal Green

I’m having to use my work phone as a hotspot as EE has been down in Bethnal Green since yesterday. I also use the 4GEE for WiFi, so it’s been affecting my work too. They’ve sent no news or updates, when will this be resolved??

Deeyo by Investigator
  • 337 Views
  • 8 replies
  • 4 Helpful

Pixel 7 and 5G

I have a Google Pixel 7, a few months old, purchased from John Lewis. I have an up to date SIM card. My plan is 12M SIM Essential Plan. I don't get 5G even where I should. I am sure the phone is capable of getting 5G. Is this a setting issue, or do I...