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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5938 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7045 Views
  • 0 replies
  • 6 Helpful

Resolved! EE MOBILE SIGNAL STILL CRAP IN OXFORD CITY

Hello Technical Team, This is to inform you that I cannot continue to paying more dimes for a service that is not worth it. Last year, I reported a staggering poor network signal within the Oxford City Centre and up to 10 miles towards the Cowley Roa...

JiLF by Established Contributor
  • 808 Views
  • 12 replies
  • 7 Helpful

Not registered to network

My phone says not registered on network ... emergency calls only ..  can't contact ee ... have done all the usual switch phone on and off , airplane mode select network still nothing 

Resolved! No service after a year

Hi,I've been struggling with "No Service" most of the time for the last 2 weeks. I have an S22 Pro with up-to-date OS. My SIM card/contract was changed about a year ago, but I've been successfully connected to EE with this phone for several years, un...

mullet1 by Explorer
  • 130 Views
  • 4 replies
  • 1 Helpful

iPhone 17 Pro Max - Signal Strength

I purchased the iPhone 17 Pro Max on Friday.  The signal has been fine but I went to work today for first time today since owning this phone and I now get barely any signal.  My iPhone 14 Pro was fine in this location I had 2 bars and all apps requir...

Baldie1977 by Investigator
  • 3760 Views
  • 35 replies
  • 12 Helpful

Resolved! Calls go direct to EE voicemail

Have had ASDA pay-as-you-go for several years. Using a Moto g53 handset (bought new two years ago). All calls (except for those via WhatsApp) now go direct to EE voicemail, even when the service is turned off. I then see a text message to say that I'...

Don010 by Visitor
  • 450 Views
  • 3 replies
  • 4 Helpful

Resolved! 5 G standalone network

I've just had a message from EE telling me to replace my SIM and "upgrade" to the newest 5G standalone nework. Is it worth/safe to do this? I've already got access to 5G.