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Roaming while in the USA

The major operators in the USA, as part of their network upgrades, have switched off their 3G services, so you may notice a change to your roaming experience (including service availability, coverage areas, and speeds) when visiting the USA.   To hel...

Sean_D by Former EE Community Manager
  • 5321 Views
  • 2 replies
  • 2 Helpful

No signal

Hi, at home and work I have little to no signal, ee service is completely unusable. I have to tether off a decent network in order to go on any Internet based page. I've tried calling support multiple times with no answer and on the app I can't speak...

Tcward41 by Explorer
  • 110 Views
  • 8 replies
  • 0 Helpful

Data/Signal issues with Iphone 15 Pro

Hi Everyone,So I have never had signal issues with EE or my iPhones for over 10 years. I had to get a new one just before Christmas, so I went from iPhone 11 Pro to 15 Pro. I have never had any issues with my 11 Pro, I absolutely loved it, the signal...

Coverage in Malton

Update: 18 April 2024 Over the past few months, our engineers have been continuing legal negotiations with the site provider. As part of the negotiations, we have been working on a power supply agreement for how the mast will be powered once built. P...

Christopher_G by EE Community Support Team
  • 12535 Views
  • 45 replies
  • 3 Helpful

Signal and 4G/5G Disappeared

For some reason, one of the phones on my account has stopped connecting to the EE network and 4G/5G. The last two weeks have been a nightmare. The phone shows there is a strong signal, but when I try to make or take a call, it says I am not connected...

Dan1O by Investigator
  • 101 Views
  • 4 replies
  • 0 Helpful

Calls going directly to answer machine

Hi,Incoming calls are going directly to the answering machine even though my phone is on and the signal is full.  I receive a text immediately after notifying me of the call. On occasions when I try to make a call the dial fails.   Any possible troub...

EE coverage Inside just totally gone

At my workplace, last week, data/calls worked fine inside.This week, I seem to get "4G" but nothing works. 1 bar on signal.The troubleshoot of "use wifi calling" doesn't help as we don't have Wifi in my area of the workplace, just internet through a ...

mjv1986 by Investigator
  • 115 Views
  • 2 replies
  • 1 Helpful

Re: Is it just me or is ee phone signal poor

We have 4 different mobile phones all on EE with very poor signal , I have checked coverage checker and it says all ok. My one is for my business and I think I will have to move from EE,  does seem to have been since BT took over. Is there a number I...

Coverage in Walthamstow

Update: 27 March 2024 Over the past few weeks, the council have been made us aware the work needed on the roof has been further delayed. Barring any further unforeseen delays, the council expect the work to be completed by the end of June. To get the...

Leanne_T by EE Community Support Team
  • 11563 Views
  • 24 replies
  • 6 Helpful