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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10704 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20621 Views
  • 0 replies
  • 6 Helpful

Consistently poor signal - leaving RE

For too long we have only been able to hear voice calls in part of the garden. Complaints on a Saturday result only in a text message on Sunday saying " since we haven't heard from you in 7 days, we've closed your complaint." That is the only respons...

TonyC60 by Visitor
  • 79 Views
  • 1 replies
  • 1 Helpful

Re: Apply to have a mobile phone mast installed

Hello, I'd like to report an area where there is absolutely no signal (not just from EE but from all UK networks). We're considering purchasing a property but the issue of no mobile signal is something that is weighing it down. How can we try and get...

Jjammas by Explorer
  • 108 Views
  • 4 replies
  • 3 Helpful

Resolved! No mobile coverage in IG8 Woodford

Have had absolutely no mobile coverage since the weekend . Received a text last week to say work would be done on Friday which may lead to some disruption. Don’t know what happened but not had any coverage since. Reported it and EE said they are work...

TRana by Visitor
  • 188 Views
  • 1 replies
  • 2 Helpful

Persistent mobile data issues in Holywood BT18

Could EE please investigate the ongoing mobile data issues in Holywood BT18.The phone often shows a good 4G signal with 3 out of 4 bars, but mobile data is either unusable or extremely slow. Web pages frequently fail to load and simply time out. At t...

psx_ni by Investigator
  • 253 Views
  • 7 replies
  • 1 Helpful

Resolved! Apply to have a mobile phone mast installed

How can I speak to someone about having a mast installed on our companies private land?We have around 800 people on site at anyone time and the sports complex over the road has a similar ammount, also the village less than a mile away also suffers wi...

AndyEDC by Explorer
  • 589 Views
  • 6 replies
  • 0 Helpful

Resolved! Poor coverage

It’s atrocious and most of the time I’m fighting for enough to email.. forget surfing the internet or socials. It’s gotten so much worse in the last couple years. We live in our van and travel Devon right up to Stonehenge and all around. And it’s bec...

Lyndsayseed by Established Contributor
  • 379 Views
  • 12 replies
  • 6 Helpful

Coverage in the Isle of Dogs

Update: 08 January 2026  Over the past few months, our engineers have received the structural information from the site provider and currently reviewing the details. Once the review has been completed, we can submit the government application for...

Leanne_T by EE Community Support Team
  • 13825 Views
  • 66 replies
  • 18 Helpful

No signal

I moved house 2 weeks ago and I get no bar signal in the new house can only use Wi-Fi does anyone know what’s wrong or how I can get any?