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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5366 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5657 Views
  • 0 replies
  • 6 Helpful

Resolved! 2G and old SIM cards and 2G switch off?

Hello a bit dated but I just lost 2G service for my PAYG SIM - no it's not timed out due to lack of usage. This was sometime in July 2025. I had lost service in the May due to lack of use, but had since setup a reminder to make a chargeable call each...

Resolved! 5G Service

Hi, Is there a way to see where an EE mast is? Or when there maybe one installed near by?I live in a village with no broadband so rely on mobile broadband.Oddly my mobile every now and then has connected to 5G and then changes back to 4G. Any help/ad...

das18 by Explorer
  • 134 Views
  • 4 replies
  • 0 Helpful

Resolved! No 5G but getting 5G??

I am in a semi rural village called Mark Cross in East Sussex, TN6 3P* postcodes. Outside and in the loft our phones are saying 5G. Me on EE, the Missus on O2. BB is copper and about 35mb. With that supposed 5G we see 25-30mb. I have acquired a direc...

Clarkster by Investigator
  • 639 Views
  • 5 replies
  • 6 Helpful

wifi calling

I have 2 iphones each with a separate ee contract (work / personal). We have Starlink but this has not been an issue to date. Wifi calling isn't working, can't call EE as no signal and no online chat service it seems. I have restarted, airplane mode ...

Resolved! Poor Coverage at Home, not sure what to do

I have had bad reception at home since renewing my contract. I previously had an iPhone and have just renewed my contract with a Galaxy Z Flip 7, and since then I can’t make or receive calls at home.When I set up my iPhone again to test it, I noticed...

STEJENT by Valued Contributor
  • 155 Views
  • 2 replies
  • 2 Helpful

no signal for months

phone mast at old rifle range kimble has not been working for months. EE unable to provide any information as to when this will be repaired. 4g also not availableWhen will this be fixed ??? Will it ever be fixed ?? Is there an alternative ?? Are they...

sk897 by Investigator
  • 103 Views
  • 2 replies
  • 2 Helpful

Coverage in Oxford

Update: 01 July 2025  For the first location, our engineers have started legal steps with the council to legally acquire the land and agree planning permission. Pending a positive outcome from the legal negotiations, we can start building the equi...

Leanne_T by EE Community Support Team
  • 21002 Views
  • 98 replies
  • 88 Helpful