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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 427 Views
  • 0 replies
  • 3 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 416 Views
  • 0 replies
  • 5 Helpful

Manual network selection - dual EE signal listed

Just wondering what this other EE signal might be? The sim is a EE payg, if i put another EE payg sim into the same pixel device, again the handset shows the additional EE signal, as forbidden.The pixel device's network settings have been reset a few...

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354- by Star Contributor
  • 224 Views
  • 6 replies
  • 10 Helpful

5G performance in Birmingham

I have found exactly the same problem across a lot of southern Birmingham. The 5G performance is absolutely abysmal. From my knowledge it appears they have a significant backhaul problem; the voice LTE appears to be routed over a separate network or ...

Poor Signal issues

I know this is an oldish post, but I agree, Basingstoke signal has got really poor. Yes, the bars don't really show the correct signal strength, but you can check the signal strength on the phone. I have 3 phones in the house on EE, and all show arou...

styoda by Explorer
  • 166 Views
  • 3 replies
  • 0 Helpful

Signal issues

Totally agree, the service is not fit for purpose. Travelling from St Pancras to Margate, trying to do some work. I’m 1 hour into the journey and still haven’t been able to do anything. also service at my work is non existent in Westgate, time to mov...

4G signal loss

L ive in a rural area and I have a 4G reciever on my house with an EE sim to allow me to use 4G as my home internet.The last few days the speed has dropped dramatically so that even whatsapp messages take a few moments to send.I have restarted my dev...

ML11

Is anyone else in the ML11 area having major issues with their 5g mobile router connection.The last 3 days connection on the router and my iphone has been dipping down to unworkable levels, more so in the evening.  EE fault finder did a few days ago ...

Paul2226 by Investigator
  • 367 Views
  • 12 replies
  • 4 Helpful

Terrible mast service in east herts

I’d like to know when this issue will be resolved asap. I can barely use mobile data when out and about and this is an issue with a critically ill son. I also expect the monthyl DD to be substantially reduced whilst this issue continues 

Poor connection

EE signal down last few days only 4G showing at times, trouble making calls also receiving calls but getting disconnected. will be contacting them tomorrow not acceptable 

Eiliyah1 by Visitor
  • 118 Views
  • 2 replies
  • 3 Helpful

Resolved! No 5G but getting 5G??

I am in a semi rural village called Mark Cross in East Sussex, TN6 3P* postcodes. Outside and in the loft our phones are saying 5G. Me on EE, the Missus on O2. BB is copper and about 35mb. With that supposed 5G we see 25-30mb. I have acquired a direc...

Clarkster by Investigator
  • 262 Views
  • 3 replies
  • 5 Helpful