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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8149 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 12678 Views
  • 0 replies
  • 6 Helpful

No service out side please help

Hi i had a sim and phone working fine .then when outside I couldn’t text or what’s app only call on occasions.thought it was my older iPhone so I bought another x same was still happening so I ask we for a new sim,same number . It’s still happenening...

Voddyobie by Investigator
  • 160 Views
  • 2 replies
  • 0 Helpful

Resolved! Customer service hanging up

Had a call this morning with customer service as the mobile data in my area has been poor for the last 4 days and as I am waiting for broadband to be installed I wanted to find out if there was a more to what is going on than what the online service ...

W22502 by Visitor
  • 235 Views
  • 2 replies
  • 0 Helpful

Coverage in Wednesbury

Update: 08 January 2026 Over the past few months, our engineers have been continuing the legal negotiations with the site provider to agree terms needed for the build. Pending a positive outcome from the legal steps, we can start building the equipme...

Leanne_T by EE Community Support Team
  • 12916 Views
  • 75 replies
  • 29 Helpful

Low signal issue

This has been a problem going since Wednesday 19 Nov 24 out of the blue in the Thurrock area my signal hasn't got better only when I leave that area I'm sure I ain't the only one but just keep getting text that it been fix when it hasn't.

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KurtONice by Established Contributor
  • 247 Views
  • 3 replies
  • 0 Helpful

Major Connectivity Problems

I have just switched from O2 to EE for a SIM only account on my I phone and also a broadband upgrade (on my existing EE broadband account) to 5G.  I can no longer guarantee receiving or being able to call or send/receive messages from my home address...

Diane104 by Visitor
  • 205 Views
  • 2 replies
  • 4 Helpful

No Service

Since two months in my house no service on the phone.    [Mod edit: Please do not post personal information like postcode on the public board. Thanks!]

Nbutt by Visitor
  • 168 Views
  • 3 replies
  • 1 Helpful

Resolved! No siignal

Well got my new iPhone 17 pro max 256 and since getting it I can’t receive or make calls as no network. Called re tech 4 times from my partners phone been told I have a eSIM and they can’t activate it will send new sim, then called to say it was acti...