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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5898 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 6850 Views
  • 0 replies
  • 6 Helpful

Coverage in Newhaven

Update: 18 September 2025 Over the past few months, our engineers have accessed the area and completed building the equipment needed for the new mast. We are working with the power company to install the power supply needed for the new mast. Barring ...

Leanne_T by EE Community Support Team
  • 8025 Views
  • 50 replies
  • 12 Helpful

Mobile phone mast

Hello!I am a Parish Councillor for a village in Norfolk and my colleagues and parishioners have been in discussion for a number of years about the telephone signal and lack of mast in the area.  Our village and lack of mobile coverage has also hit pa...

Call and text problems

For the last couple of weeks I've been having problems receiving or making calls and texts. I've spent the last couple of hours trying to get in touch with EE over this. But calls and texts won't go through and when I do finally get to speak to someo...

Coverage in Craven Arms

Update: 18 August 2025 Due to circumstances outside of our control, we have experienced a slight delay accessing the area and installing the transmission needed to integrate the mast onto the network. Our engineers are working with the site provid...

Leanne_T by EE Community Support Team
  • 15302 Views
  • 66 replies
  • 6 Helpful

Internet issues

I was in tesco yesterday and I tried to use my data to transfer money but it was saying no Internet. I had to use Tesco to sort out my money transfer. Can anyone else tell me if there has been a problem please .,

Resolved! Re: Apply to have a mobile phone mast installed

Hi @Peter_W i'd be interested in exploring the options for a 5g mast on my private land...alternatively is there a way to determine when EE is looking to upgrade my closest mast to 5g?All the neighbours have had to go with SkyLink as not much reliabl...

EE 3/4/5G down - EE Edge only!!

  We’ve had no EE network for the past 6 months. We used to have full signal with 5G coverage (didn’t even need the internet on!), but now the minute we leave our home, it’s in a complete blackout spot.This is probably around a 3 mile run of road tha...

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Bhbus by Explorer
  • 196 Views
  • 4 replies
  • 0 Helpful

Resolved! Network issues

I've been with EE for over 15 years and I live in B44 area, there is no service in the area.  EE is such a big company, when their customers are struggling with receiving and making calls, important calls they should automatically refunded all custom...