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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 3133 Views
  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 2473 Views
  • 0 replies
  • 5 Helpful

No internet connection

 I called EE already and couldn’t help me I’ve had the worst internet connection ever over the last three weeks my phone says 5G with 1 bar but I’ve done multiple internet speed tests as the ee guy suggested and my internet is non existent every sing...

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Who to contact when work is done on a mast?

EE engineers have been to work on the mast behind my house today and have ignored the agreed access and destroyed my land, destroyed the public road and knocked over fences and gates.They have also heightened the mast to almost double the 15m agreed ...

Spinner72 by Contributor
  • 260 Views
  • 4 replies
  • 4 Helpful

Shared Rural upgrade

Will Langholm be getting a well earned upgrade the net work is currently very poor and underpowered see screenshot - translates to 1 bar strength and 18mb download and 2mb upload - very poor service  

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Problems with IPv6 on one EE SIM

I have two apparently identical EE sims in two apparently identical modems, with apparently identical settings, and with each modem being connected to an identical linux PC. Both PCs, by default, use IPv4v6 configuration. Both systems are located in ...

dbrb2 by Established Contributor
  • 153 Views
  • 1 replies
  • 2 Helpful

Coverage in the Isle of Dogs

Update: 28 May 2025 Over the past few months, our engineers have completed legal negotiations and have legally acquired the land from the landowner. The equipment will be built on a high rise building and we are working with the council to make sure ...

Leanne_T by EE Community Support Team
  • 8681 Views
  • 54 replies
  • 15 Helpful

Poor coverage/data speeds (4G/5G) - East London

Hi all,I've got a number of EE mobile devices and we are getting awful coverage in our area; slow download speeds and call quality is pretty poor, especially at home.I've tried reporting issues in the area and they repeatedly come back with there's n...

Fainbrog by Investigator
  • 417 Views
  • 6 replies
  • 2 Helpful

Network Coverage in Woodbridge

I have not been able to get a signature on my phone in Woodbridge for weeks. I use mobile apps for parking and am having to use cash in the machines which is all very well if you have cash available. Very frustratin! Maybe I should switch to O2!

ralyon by Explorer
  • 622 Views
  • 8 replies
  • 7 Helpful

SE25 continues to have bad connection

Hey EE Team,The area of SE25 continues to have bad Internet connection even tho EE said there was a new mast on air since March 6th. I am not nearly getting the same speeds as last year hovering around 0.2 to max 5 Mbits while your website says there...

cgotta by Visitor
  • 184 Views
  • 2 replies
  • 2 Helpful