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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6838 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 9719 Views
  • 0 replies
  • 6 Helpful

Resolved! No service

  No service and ee web site says We're updating a few things right now How am I surposed to get any help ?? Total lack of service and no customer service .. [Mod edit: Please do not post personal information like postcode on the public board. Thanks...

MCMC3 by Visitor
  • 168 Views
  • 1 replies
  • 0 Helpful

Resolved! Network issues

Is network service down AGAIN!!????I cannot make or recieve calls, tried re starting phone, air plane mode etc.... Cannot use service area checker as its showing an error message.Come on EE do better! 

Stace18 by Visitor
  • 226 Views
  • 3 replies
  • 1 Helpful

Resolved! EE to EE phone call issue

Hi all, got a weird issue going on with my Mum's phone/ EE network. She has a Samsung s10+. If she phones say a Vodaphone network friend all is fine, and vice versa. But If I ( I'm also on EE same as her) phone my Mum EE to EE 90% of the time I can h...

tbones147 by Investigator
  • 273 Views
  • 5 replies
  • 3 Helpful

Resolved! No signal

All of a sudden I have lost signal on my phone. I’m only able to use WiFi. I had signal up until about 40 mins ago. I also NEVER get 5G, in fact I don’t think I’ve ever had it?

Slow network / bad coverage

For 2 years I loved EE. Had been the fastest network I had always been with. My phone contract finished, I opted in for a SIM Only plan (Full Works iPhone) that according to its terms “our best speed, no max Mbps”.But the truth is that my signal beca...

elton95 by Investigator
  • 293 Views
  • 4 replies
  • 2 Helpful

Resolved! EE Coverage

I’m getting really fed up with EE. The coverage in my area has been so poor in the last few weeks. I have no broadband as EE made a mistake in changing from BT to EE Fibre. Been told there is a problem with my mobile data in my area and won’t be fixe...

No signal

My phone is always set to Wi-Fi, and I can't dial out. Any more ideas??? EE is able to get through though - how does that happen? Even when they did, the line was breaking up and crackly, and kept dropping. That was Saturday, and outside. Absolutely ...

beebo1 by Contributor
  • 276 Views
  • 7 replies
  • 1 Helpful

Resolved! No phone or mobile data in my area?

I've had no phone or mobile data signal for the best part of a day now - wondering if anyone else is experiencing issues?I'm in Newcastle / North Tyneside area. would be great to know what is going on!

Outside cell service

I need some help.. i work on a ship and i am currently based outside of EE cell service.. i enabled a add on a couple weeks back and forgot to turn it off when i was finished.. it is one of the add ons you need to call to get removed.. My question is...

Kevio123 by Visitor
  • 137 Views
  • 1 replies
  • 1 Helpful