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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7528 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 11605 Views
  • 0 replies
  • 6 Helpful

5G Not Connecting

I recently purchased a Moto G55 G5 Android phone to take advantage of 5G coverage. However, I'm still getting the 4G symbol in the top right hand corner of the phone. Why?Phone is running Android 15. I've gone into Settings and made sure Vo5G is on. ...

mapes12 by Investigator
  • 371 Views
  • 10 replies
  • 1 Helpful

Resolved! No signal for 6 days.

I had a message saying work would be done in my town and it may affect my service for 3 days from the 5th of November, it is now 6 days later and I still have no signal. Your help pages only show phone numbers for contact which is quite useless in my...

tehteh by Explorer
  • 265 Views
  • 4 replies
  • 4 Helpful

Signal

Ee is by far the worst network I have ever used, for the last 12 months my phone signal and data has been unbelievably bad, and also my home broadband it’s a joke, they advertise saying they are uk no 1 

You can't get signal in Heathrow Terminal 2

I was a proper die-hard EE punter, five years solid without a single blip, and I’m talkin’ every corner of the UK – includin’ the absolute crucial Heathrow Airport – where the mobile data was bangin’, rock-solid, no dramas.But ever since they shacked...

Resolved! 5G downgraded to 4G

Hi. I used to consistently get a 5G signal at home but now me and my Wife who are both on the EE network only get 4G.  Are EE actually downgrading some areas from 5G contrary to the stated expansion plans.Our SIM packages are all 5G and we have recen...

RCripps by Investigator
  • 244 Views
  • 4 replies
  • 3 Helpful