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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 4842 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 4528 Views
  • 0 replies
  • 5 Helpful

4g LTE bands 3 and 20

I have noticed that my Huawei router B535-235 keeps changing bands from 3 to 20 and back again.  On band 3, the DL speeds are about 40mb and UL under 1mb. On band 20, the DL decreases to about 15mb and UL increases to about 7mb. Any reason why it sho...

Wildcat by Skilled Contributor
  • 274 Views
  • 8 replies
  • 2 Helpful

Phone mast

Where I live the signal is non existent and when we are trying to run a farm it’s not easy with no reception we’ve got the ideal spot for a mast but we don’t know how to go about inquiring 

5G mast near Skenfrith

Hi I have just bought a property near Skenfrith and the signal is very poor - i would happily provide land for a mast - at the top of Coed Angred Hill so with longviews in all directions

HugoK by Visitor
  • 98 Views
  • 2 replies
  • 0 Helpful

Networking

 [Omer][East London]Subject: Complaint regarding eSIM issue (No data and no calling)Dear Sir/Madam,I am writing to bring to your attention an issue with my eSIM, which is not functioning properly. Despite having a valid plan and sufficient balance, I...

Network capacity for big events?

Do EE try and provide additional network capacity for large scale events they know about? Just wondering as every year in Rye, East Sussex we have a bonfire event and thousands turn up and the ee network slows to a crawl or simply stops working. Next...

madmaxpr by Investigator
  • 591 Views
  • 9 replies
  • 6 Helpful

Resolved! Technical support

Hi  I am EE current customer  and unfortunately after I was left without home broadband  realized that  in my house there is no EE mobile signal and also a mobile  data so slow.   I would like ask an advice on how to improve and sort  it issues.  I t...

NatSid76 by Explorer
  • 230 Views
  • 5 replies
  • 6 Helpful

Tower fault.

Hi everybody, just wondering, what’s the longest any of you have waited for EE to fix a broken tower in your area? I live in rural Wales and, admittedly, signal is patchy on all networks out here. But we used to be blessed with really good 4G provide...

Resolved! No Mobile Internet in Twickenham

Hi,I woke up on Saturday to no internet in central Twickenham, today still no internet and Mobile Status https://ee.co.uk/help/service-status/mobile still reporting issues.I was just wondering if this is going to be fixed soon, as I have to take an o...

Niftie by Explorer
  • 335 Views
  • 5 replies
  • 2 Helpful