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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

keepconnecteddata3.png
JordanTA by • EE Knowledge Specialist
  • 11090 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22775 Views
  • 0 replies
  • 6 Helpful

Coverage in Wednesbury

Update: 01 October 2026 Over the past few months, our engineers have been completed technical designs as part of the legal steps and these have been approved. We are continuing legal negotiations for the lease agreement. Pending a positive outco...

Leanne_T by • EE Community Support Team
  • 20260 Views
  • 89 replies
  • 31 Helpful

5G

My 5G is not working, it wouldn’t work at all earlier and is barely working now the only way i can use any apps is through my wifi 

Coverage in North Shields

Update: 01 October 2026 Over the past few months, the power company has installed the power supply needed for the new mast. Our engineers are working with the site provider to access the area and start integrating the mast onto the network. Onc...

NE29 damage .jpg
Leanne_T by • EE Community Support Team
  • 17946 Views
  • 51 replies
  • 52 Helpful

WiFi calling

I've recently came back from holiday, I purchased a e SIM when on holiday all was working fine.. I live in an area with terrible internet signal and rely on WiFi calling.. since being home my WiFi calling doesn't work, I've reset the network, restart...

Wifi

My Wi-Fi Calling isn’t working. Wi-Fi Calling is enabled on my iPhone, but when I turn Airplane Mode on and leave Wi-Fi connected, I can’t make or receive calls and the Phone app says ‘No Network Connection’. I’ve also turned Wi-Fi Calling off and ba...

5G tower locations

Is it possible to get the GPS co-ords for my nearest 5G towers? I'd like to install an external antenna for my 5GEE Router and knowing where to mount and point would be really useful

sphudson by • Contributor
  • 8532 Views
  • 6 replies
  • 0 Helpful

Resolved! MyPlace

I don't know what Myplace is and there's nothing on the (sales focused) website.I am getting messages saying its not working and will be fixed by EE's suppliers in about 2 weeksThere is no way to contact EE except by declaring a fault! so can someone...

P-JC by • Investigator
  • 179 Views
  • 1 replies
  • 2 Helpful