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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2508 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1555 Views
  • 0 replies
  • 5 Helpful

Data connectivity in Windsor Berkshire

i live in Windsor and have huge issues with data connectivity. In the centre of town and back at home, inside and outside. I went into store to ask for help and unfortunately was just sold to. My wife’s uses another provider and they don’t have the s...

LWH by Investigator
  • 1705 Views
  • 13 replies
  • 2 Helpful

No signal

I have been with you for about 2 an hath weeks I can't get any network outside or in doors I am about 1 mile nr phone mast when I speak to anyone they say I broke up If I want talk to someone I have go out of my area I got samsung galaxy a21s  I have...

No 5G in area - reported twice, no joy.

I’ve been receiving no 5G service in the WS15 2JL area, only 4G. This problem has only come to light over the last few days. I’ve checked the coverage online tool twice, and reported the issue twice, only to be told there is no problem in my immediat...

Contact

Is there any way of contacting a human rather than the terrible Bert system? We have for months had issues with very poor 4g service we need for work purposes and the EE website no longer allows for network checks. It just says ‘this service isn’t wo...

BillTait by Visitor
  • 179 Views
  • 3 replies
  • 0 Helpful

Coverage in Neasden, London Borough of Brent

Update: 28 May 2025 Over the past month, the fibre provider has accessed the area and found further work is needed before the mast can be integrated onto the network. Unfortunately, this has delayed the activation of the new mast onto the network ...

Leanne_T by EE Community Support Team
  • 11611 Views
  • 6 replies
  • 1 Helpful