Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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  • 5 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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Very disappointed

I am very disappointed with 5g coverage in my town I was told ee was first for everything I have all other networks and they all receive 5g also ee full fibre not available in my area as all other broadband providers are you say your the best network...

EE disconnected and unhelpful

Here in Herefordshire, for the past few days, EE mobile phone signal is very week, drops calls, disconnected, callers cannot hear me,  and all manner of issues. When I use the mobile to call my landline, the landline display says call withheld and wh...

ML58 by Investigator
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  • 5 replies
  • 3 Helpful

signal so bad

My girlfriend just texted asking me which network she should move to because she is getting terrible signal at home (East London) and at work (Central London). I just found this post while searching for "why is my ee signal so bad" I thought it was m...

TagU by Visitor
  • 338 Views
  • 8 replies
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Slow download speed despite strong 4G or 5G signal

HiIn some areas I find that even though my phone has a medium/strong 4G or 5G connection, the internet is virtually unusable as the download speeds are less than 1Mb. There doesn't seem to be a pattern, though some areas seem more prone than others.F...

h2005 by Valued Contributor
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  • 9 replies
  • 0 Helpful

Nobody can hear me on a phone call

Hi, nobody can hear me on a phone call, I've run all the tests on my phone and they all came back fine, I know my microphone isn't the issue and the other people's phones are all working fine too .. it's hella frustrating to be honest, I didn't know ...

Shazziii by Investigator
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  • 8 replies
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Tower fault.

Hi everybody, just wondering, what’s the longest any of you have waited for EE to fix a broken tower in your area? I live in rural Wales and, admittedly, signal is patchy on all networks out here. But we used to be blessed with really good 4G provide...

New mast has signal but no connectivity

We generally have no phone signal whatsoever but where there was a 'just usable' signal that has now been swamped by a new mast (finally!) turned on.Only it seems to be putting out a carrier with no connectivity.So we are worse off than before it sta...

4wd by Investigator
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  • 28 replies
  • 1 Helpful

Resolved! Phone mast invoicing.

Good morning,We have a mast on our site, would it be possible to advise the correct email address to forward the invoice for payment.Thank you.