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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10642 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20158 Views
  • 0 replies
  • 6 Helpful

Call Dropping

Hi last week or so my calls keep dropping I have spoken to someone at EE they gave instructions turn phone off still dropping she said it was me my phone ? But after popping message on village FB page several other have same issue  SO MY QUESTION ple...

madeline50 by Established Contributor
  • 401 Views
  • 10 replies
  • 2 Helpful

Resolved! Signal Frustrations

Our EE 4G and 5G service has been effectively unusable since at least April 2026, and possibly much longer. This is no longer a temporary fault or minor inconvenience. It has become a serious and unacceptable failure to provide a service that custome...

Tommo1906 by Investigator
  • 488 Views
  • 4 replies
  • 3 Helpful

Out AND ABOUT

hi, do i have to set anything on my mobile so if i am away from home i can still connect to the internet. i have noticed sometimes going into cafe's that i have no signal at all.. please help.ps i have a Samsung A56

No Mobile Reception

Its been down since I first got this sim back in April. Its been so slow. Barely get one bar. Keep reporting it and EE just tells me that the checks say that everything's fine when its not. I wish I wasnt locked into a 24 month contract because its s...

Pixie8 by Explorer
  • 272 Views
  • 4 replies
  • 3 Helpful

Resolved! EE network issues Leicester

Ongoing EE Network Failure, Lack of Communication and Customer Safety ConcernsI am writing to formally complain about the ongoing network issues I have experienced with EE since 28 May 2026.Since that date, my mobile service has been highly unreliabl...

ammov by Investigator
  • 1730 Views
  • 3 replies
  • 0 Helpful

Could EE have a there own Satallite in space

Hi EE Network Service Support I was wondering could EE make Satallite that allow EE Custoumoer to use Satallite Phone instead of using a cell tower to prevent any signal dropping many people have this issue to so I was wondering is there any new tech...

No signal again!

Hi i've got no signal again, the online signal checker says there's nothing wrong, the automated fault report shows no issues, i've tried reaching out to 150 to get technical support however without signal they cannot call me back, i've turned on Wi-...

Coverage in Westgate-on-Sea

Update: 25 March 2026 Over the past few days, the fibre company has completed the transmission and integrated the mast onto the network.  The mast is now on-air restoring full service to Westgate-on-Sea. We will continue to monitor performance ...

Christopher_G by EE Community Support Team
  • 75794 Views
  • 44 replies
  • 6 Helpful