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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10710 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 20685 Views
  • 0 replies
  • 6 Helpful

Enabling 5G on my SIM only plan

I'm on a 20GB SIM plan with EE, and I recently installed the SIM to a new Pixel 10 Pro XL.This works fine, however it only connects at 4G speeds. I know the phone supports 5G, and I can't see a way to enable 5G anywhere in my Android settings or with...

p_one by Explorer
  • 316 Views
  • 3 replies
  • 0 Helpful

Event temporary Mast

Hi,I have seen a couple topics on here regarding similar situations and just wanted to know who to get in touch with regarding the potential of having a temporary mast installed for a weekend motorsport event. We have a large number of attendees in a...

Resolved! No Wifi calling

About 2 weeks ago totally lost wifi calling.  I have and iPhone 14 Pro, I live in a poor network area so rely on wifi calling.  Lost it around when I made that latest ios update but it may not be related.  I called my broadband and they say there’s n...

Resolved! GL5 Stroud - 5G mast out since 21st May 2026

Hi I rely on EE 5G for home mobile broadband but have had no speed above 2mbps since one of your masts went down last month.  I have spoken to 150 countless times but engineers are not updating the work ticket (it was supposed to be visited and fixed...

gungapea by Visitor
  • 274 Views
  • 1 replies
  • 1 Helpful

Resolved! Weak to No Service in EN4 area

The service recently has been really poor. Terrible signal for about a month now - I was waiting for important hospital calls and couldn;t speak to the doctor because the line was so bad. Now there is no signal at all. [Mod edit: removed personal det...

robfitz by Visitor
  • 356 Views
  • 2 replies
  • 1 Helpful

Resolved! "Mobile network not available"

If my phone says "Mobile network not available" - aeroplane mode turned off and on. I have restarted,  forced a restart,  SIM removed and added again, so I can't receive or make calls. How can I contact EE tech? I can't call out, and I can't find any...

No Inbound or Outbound Calls

Hello,On 09/06 my phone stopped being able to make or receive calls. When I try any number from my end it immediately says 'call ended'. People have told me that their calls to my number just don't go through.Texting and data is all as normal.The ser...

eebeebee by Explorer
  • 389 Views
  • 4 replies
  • 2 Helpful

Resolved! 5g mast

Hi there, I run a business in my area burscough, which is located in west Lancashire. The area has been struggling for a while now with for service due to no mast. I am enquiring about the possibility of getting a mast installed on my business proper...