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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8602 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 14796 Views
  • 0 replies
  • 6 Helpful

Another week, another load of nothing

Lost phone signal over 7 days ago due to local mast repairs in my home area, yet I can't get even get a signal anywhere within a 20 mile radius. What on earth is going on?Can't manage my account online or in the app for weeks? Maybe longer.  Growing ...

joelhole by Investigator
  • 410 Views
  • 14 replies
  • 3 Helpful

5G still not available to PAYG customers !!!

Please advise a date when 5G will be available on PAYG.  Having been an EE customer for many years I recently purchased a new 5G enabled handset.  I am shocked to find out that EE have still not enabled 5G in their PAYG plans.  Come on EE, you should...

DJHarvey by Contributor
  • 13996 Views
  • 47 replies
  • 28 Helpful

Mobile signal booster

Hi, does anyone know if EE do a mobile signal booster? I have a really poor mobile signal indoors and although it's not much better outside, it's still better than I have indoors. 

Mast Fix Rural Scotland

Our village is in a very rural area. We all have antennas to receive an EE signal from 14 miles away over the sea. It’s always been not too bad at 20 plus mb download (some got 80 occasionally). For at least 2 months the signal is now more or less un...

Jas771 by Contributor
  • 2705 Views
  • 23 replies
  • 3 Helpful

Resolved! Re: Coverage in Craven Arms

Supposedly the mast has been integrated into the network, then why is it I’m still experiencing signal issues.I shouldn’t have to reply on WiFi calling to have signal or to make/receive phone calls and text etc. 

Dweusden by Investigator
  • 124 Views
  • 1 replies
  • 1 Helpful

Resolved! Data Stops Until Airplane Mode Reset

I’m also having exactly the same issue with EE on an iphone 15. I think it’s happening moving between cell towers and the only way to get data back is to turn airplane mode on and off. It never shows a loss of signal. 

Sgla by Visitor
  • 176 Views
  • 2 replies
  • 0 Helpful

Resolved! No network

My phones been  showing Emergency Calls Only since 5th January.   The app shows there is a problem  in the area, but I cannot call/text 150 to discuss what's happening  with repairs, or when this may be expected.  Is there even any refunds re billing...

KEB2 by Explorer
  • 277 Views
  • 5 replies
  • 1 Helpful

Resolved! Iphone 17 poor signal

Anyone else still have issues with no/bad signal?I have read old post regarding this and its software issues and to wait for updates. Phone gad has had an update to 26.2 but it still the same. It’s definitely not a signal issue as other device,15pro ...

Bfuk by Investigator
  • 440 Views
  • 6 replies
  • 3 Helpful