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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 10883 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 21759 Views
  • 0 replies
  • 6 Helpful

Resolved! Apply to have a mobile phone mast installed

How can I speak to someone about having a mast installed on our companies private land?We have around 800 people on site at anyone time and the sports complex over the road has a similar ammount, also the village less than a mile away also suffers wi...

AndyEDC by Explorer
  • 724 Views
  • 6 replies
  • 0 Helpful

Resolved! Poor coverage

It’s atrocious and most of the time I’m fighting for enough to email.. forget surfing the internet or socials. It’s gotten so much worse in the last couple years. We live in our van and travel Devon right up to Stonehenge and all around. And it’s bec...

Lyndsayseed by Established Contributor
  • 464 Views
  • 12 replies
  • 7 Helpful

Coverage in the Isle of Dogs

Update: 21 August 2026  Over the past few months, we have been continuing the application with the government for planning approval for the new mast. Barring any unforeseen circumstances, we expect an outcome from the application by the end of Sep...

Leanne_T by EE Community Support Team
  • 14175 Views
  • 66 replies
  • 18 Helpful

No signal

I moved house 2 weeks ago and I get no bar signal in the new house can only use Wi-Fi does anyone know what’s wrong or how I can get any?

Resolved! Can’t get 5g/4g at my work

Hello!! So I’ve changed jobs and with my new office premises, I can’t get 4g or 5g. It seems to be specifically with EE as my colleagues are with other networks and have no issues. Is there any options for me to buy routers from other companies to ac...

Abmua15 by Visitor
  • 305 Views
  • 2 replies
  • 2 Helpful