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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 5259 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 5410 Views
  • 0 replies
  • 5 Helpful

Poor signal Duxford

The signal was excellent before February 8th 2025. Now we have no signal or maximum of 1 bar since then. network coverage says excellent. I can assure you it’s not!!

Baz67 by Investigator
  • 1323 Views
  • 29 replies
  • 3 Helpful

Resolved! Not receiving discord SMS codes

Hi EE, im not receiving SMS verification codes from Discord on my number. Could you please check if short codes from Discord are being blocked, and help me get them working? My phone number is ******* Thank you!   [mod edit: removed personal details ...

riahnna by Investigator
  • 379 Views
  • 5 replies
  • 3 Helpful

Customer Services Password

Today I called the EE customer hotline about network lost problem in my home areas. Because EE lost network, I could only manage to reach out to EE with a phone subscribed to another mobile service provider. The EE agent kept asking me for a customer...

cjET5 by Investigator
  • 195 Views
  • 4 replies
  • 1 Helpful

New sim / contract

Hi I just got a new SIM card and new phone S25 Ultra. i have signal bars, but i can't access data / send messages etc and is stuck in emergency call only.what am I supposed to do?

Poor service

We was at Newbury showground from last Thursday till todsy all weekend no internet at all even on our motorhome router with the ee sim couldn’t get connected at all anywere veery bad singnal 

Tc74 by Explorer
  • 102 Views
  • 1 replies
  • 0 Helpful

No signal at work. Cancel contract

Joined EE 5 days ago due to signal issues with previous provider. Signal has been an improvement everywhere however I returned to work since the switch and have had no signal whatsoever despite the EE site saying 5G and 4G are available in that locat...

Al165 by Explorer
  • 177 Views
  • 2 replies
  • 2 Helpful