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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9843 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 17289 Views
  • 0 replies
  • 6 Helpful

Resolved! Network issues in Coventry

The EE network has been a joke for a month now!!!  There are constantproblems. Connection issues, the internet works like it did 10 years ago(3G connection), my friends are also having problems with this network.This is happening across the whole of ...

Resolved! LTE Band 1 lost in Cambridge area?

Hi, this is very strange.I've been using cellular modems and routers for a long time and am experimenting with Quectel RM551E-GL modems.In my Cambridge area, up until about two weeks ago I got about 800 MBit/s download on 5G-NSA.I was connected on 5 ...

Resolved! Network Coverage at HP11

Need URGENT ATTENTION PLEASE !! I will be staying at a house in HP11 for a considerable time this year. However the EE network coverage indoors is "no network at all" and outdoors around the street the network is "very weak", barely "one" bar signal ...

IAMRV by Investigator
  • 670 Views
  • 9 replies
  • 4 Helpful

Resolved! Complaint

Im in Notts,partners in Leicester & my Sisters in Eastbourne & 3 other Friends/Familys up & down the country &  we all have the exact same stupid Gurgling,Darlek & cutting off everytime & each of us make a call?,PATHETIC ee Network & we are using Sam...

Resolved! Mast installation query

Hi, We have a few heritage mills that we maintain in the North West of England, all of which have existing chimneys. We would like to enquire about installing 5g masts in these locations. Please could you send me details. Thanks Ben

Ben_DL by Visitor
  • 237 Views
  • 2 replies
  • 0 Helpful

Resolved! Why is EE signal rubbish in Caerphilly area

Is anyone else having issues with making calls in the Caerphilly area? I cannot believe that EE is the best network for 10 years in a row, if that is true what on earth are the rest like!? If I can ring out it takes about a minute to connect. After t...

Resolved! No signal?

I've just switched to EE, and my signal was fine for the first few days, but it's completely gone. I've tried resetting my phone, turning airplane mode on and off, re-inserting my sim. Nothing. I can't call support because I have no signal. I've trie...

Coverage in Oxford

Update: 18 April 2026 For the first location, our engineers have completed legal negotiations with the site provider and planning permission has been approved. We are working with the site provider to agree a date to access the area and start ...

Leanne_T by EE Community Support Team
  • 27113 Views
  • 105 replies
  • 96 Helpful

Truly awful service

My business covers all HR and SY postcodes and some LD and DY postcodes. I started a contract with EE and had a new Galaxy S25. The service I am getting can only be described as woeful. Poor or no signal, poor or no internet, calls dropping when sign...

thezendog by Investigator
  • 442 Views
  • 6 replies
  • 4 Helpful