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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 9041 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 16165 Views
  • 0 replies
  • 6 Helpful

Resolved! Network has been down

My network has been down for over a month now were I get no signal on my phone and when I check it says it’s going to be 18 hours until fixed but that was a month ago 

Phone connection issues

Hi, I have been having issues with calls for a few days now. It is either putting the phone straight down when the call is connected, or it is going quiet and skipping. I can't make any phone calls at all. I have updated the phone, turned it on and o...

laurie101 by Investigator
  • 290 Views
  • 7 replies
  • 2 Helpful

Another week, another load of nothing

Lost phone signal over 7 days ago due to local mast repairs in my home area, yet I can't get even get a signal anywhere within a 20 mile radius. What on earth is going on?Can't manage my account online or in the app for weeks? Maybe longer.  Growing ...

joelhole by Investigator
  • 530 Views
  • 14 replies
  • 3 Helpful

5G still not available to PAYG customers !!!

Please advise a date when 5G will be available on PAYG.  Having been an EE customer for many years I recently purchased a new 5G enabled handset.  I am shocked to find out that EE have still not enabled 5G in their PAYG plans.  Come on EE, you should...

DJHarvey by Contributor
  • 14206 Views
  • 47 replies
  • 28 Helpful

Mobile signal booster

Hi, does anyone know if EE do a mobile signal booster? I have a really poor mobile signal indoors and although it's not much better outside, it's still better than I have indoors. 

Mast Fix Rural Scotland

Our village is in a very rural area. We all have antennas to receive an EE signal from 14 miles away over the sea. It’s always been not too bad at 20 plus mb download (some got 80 occasionally). For at least 2 months the signal is now more or less un...

Jas771 by Contributor
  • 2866 Views
  • 23 replies
  • 3 Helpful