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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 8330 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 13321 Views
  • 0 replies
  • 6 Helpful

Phone and signal problems

I bought iPhone 16 pro max recently unfortunately, the signal (network connection) is not working properly. I have been reported multiple times to the EE shop assistants however they didn’t fix it.I could not work my job because of connection (signal...

Haider16 by Explorer
  • 483 Views
  • 15 replies
  • 3 Helpful

Resolved! 5G Standalone Network

Hello. I was sent a text message from EE on the 6th of November saying "your current plan gives you access to our newest 5G standalone network". I was busy and forgot about it can I still respond to the text and get the process started ?

Anth7 by Established Contributor
  • 361 Views
  • 4 replies
  • 2 Helpful

Coverage in Bayswater

Update: 22 October 2025 For the first location, we have had designs approved for the mast and have submitted a planning application as part of the high-rise building regulations. Pending a positive outcome from the planning application, we can star...

Leanne_T by EE Community Support Team
  • 15064 Views
  • 48 replies
  • 12 Helpful

5G Not Connecting

I recently purchased a Moto G55 G5 Android phone to take advantage of 5G coverage. However, I'm still getting the 4G symbol in the top right hand corner of the phone. Why?Phone is running Android 15. I've gone into Settings and made sure Vo5G is on. ...

mapes12 by Investigator
  • 577 Views
  • 10 replies
  • 1 Helpful

Resolved! No signal for 6 days.

I had a message saying work would be done in my town and it may affect my service for 3 days from the 5th of November, it is now 6 days later and I still have no signal. Your help pages only show phone numbers for contact which is quite useless in my...

tehteh by Explorer
  • 381 Views
  • 4 replies
  • 4 Helpful