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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 2548 Views
  • 3 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1639 Views
  • 0 replies
  • 5 Helpful

5g

Hi have a sim only subscription and haven't had 5g since I've had it in my phone. Is 5g not including with these sims it not clear anywhere

Resolved! No 4 Or 5G on my phone. SOS only

I haven't been able to connect to any WIFI for some time now but NOW I haven't even got 4 or 5G on the phone. I only have SOS available. What is the reason for this when I have unlimited data on my account? 

Resolved! No service

I share a plan with my family and nobody has got any service, regardless of us being in different locations. Does anybody know what the issue may be? The bill has been paid for the month. 

Signal Issues

I've been having the same issue of periods where the strength of the signal drops to the point of being unable to either hear or speak on calls or access the internet. I notice EE are saying try clearing your cache, try renewing your phone etc, but n...

D-grade by Visitor
  • 183 Views
  • 2 replies
  • 4 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1639 Views
  • 0 replies
  • 5 Helpful

Resolved! Poor 5G coverage

Hi all, I live in an area that's classed as having good 5G coverage. There's actually a 5G mast in the outskirts of my estate.I have a 5G phone and Sim card, however over the past couple of year I can remember only once or twice having a 5G signal on...

Jenkaz77 by Explorer
  • 263 Views
  • 3 replies
  • 8 Helpful

No network

Last nite I broke down in my van 80 miles away from home with my 2 year old in a town I wasn't familiar with couldn't make a call book a hotel or get any cash as I had no internet coverage at all couldn't call AA as phone saying no network so me and ...