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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 6449 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 7728 Views
  • 0 replies
  • 6 Helpful

Poor mobile signal in St Albans

Good morning, why is there suddenly such a poor mobile signal in the AL3 area of St Albans since the beginning of September?  Was previously getting between 2-3 bars, but this week, it’s fluctuating between 1 bar and ‘No service’. Have tried the sign...

Tonttig72 by Investigator
  • 320 Views
  • 9 replies
  • 3 Helpful

Resolved! No connection

It's a horrible network. I talked to the technical department for 35 minutes. I demanded my money back because of no network connection,all the month a struggle,as given in the contact. I want to finish my contacts with EE.They need to refund me my m...

Kharal by Visitor
  • 178 Views
  • 2 replies
  • 2 Helpful

Resolved! Mobile network

My network is not working since 5 days now. I only got emergency calls only or no service where ever I go need to get it sorted as I cant call out or people cant call me. 

Resolved! No Network Connection

My network cut out last night after I had received a call and hasn't reconnected yet I've tried restarting my phone I've also tried putting sim card into a different phone which didn't work My son in law has tried to manually connect to the network v...

Cody2023 by Visitor
  • 256 Views
  • 3 replies
  • 7 Helpful

Resolved! Reporting issues via text

I used to be able to report network issues via text but it appears that EE have removed this option from 150. Today I had no 5G or indeed any mobile Internet but the "help" was telling me to go to the website....  This seems absolutely ridiculous! An...

Weazle by Visitor
  • 181 Views
  • 1 replies
  • 3 Helpful