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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 1959 Views
  • 1 replies
  • 7 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 1005 Views
  • 0 replies
  • 5 Helpful

Wi-Fi stops overnight

I’ve had a SIM card for just 3 days. During day in phone or mi fi device I get Wi-Fi but no internet at all. In evening around 4.00pm it starts working in both devices and works up until at least midnight , perfectly. The next morning it won’t work a...

Rls106 by Investigator
  • 419 Views
  • 10 replies
  • 6 Helpful

mobile data not working in Sherborne

Mobile data has not been working in Sherborne , Dorset since Sunday at least. Same phone works fine else where. My son's friend also report the same issue.Website says that EE is aware of an issue. But there has been no improvment for at least 5 days

No 5G

I've come over from Smarty Mobile (5G, £8 200gb). You may laugh but at least I could get 5G!I've come to the same location, in exactly the same place as I did with my now much missed Smarty sim and have no 5G for an extra £7 a month.Galaxy S21 Ultra....

LMPUK by Investigator
  • 238 Views
  • 4 replies
  • 5 Helpful

Resolved! International Call

I phoned a friend of mine from my mobile to his mobile. When he answered I discovered he was abroad in Grenada City in the Windward Islands. I am in the  UKand he advised me not to stay on long as the call would be expensive to me. What are the charg...

BLUEZULU by Investigator
  • 210 Views
  • 2 replies
  • 4 Helpful

Coverage in Brentford

Update: 03 May 2024  We are building the new mast on the roof top of a high rise building. This will take longer than some of our other new mast builds, because we are taking every step to ensure we meet the Government's new legislation following the...

Leanne_T by EE Community Support Team
  • 20917 Views
  • 60 replies
  • 12 Helpful

5G is a con

Sat on a train with phone stating 5G at full signal and even basic websites like a newspaper site or TikTok are so slow to load it is frankly unbearable. I am in central London. The situation is the same wherever I go. I have a 16MB Ram OnePlus and t...

TomH1 by Investigator
  • 1991 Views
  • 19 replies
  • 10 Helpful

Cell Signal dead, Whitehaven

Could someone from the company reply and give an estimate for the the signal (calls and data) outage in the Whitehaven area? No signal since Thursday, and one message that there'll be an update on Friday 31st (over a week on from the initial failure)...

Yzerman19 by Contributor
  • 2442 Views
  • 34 replies
  • 11 Helpful

Poor signal Duxford

The signal was excellent before February 8th 2025. Now we have no signal or maximum of 1 bar since then. network coverage says excellent. I can assure you it’s not!!

Baz67 by Investigator
  • 403 Views
  • 11 replies
  • 1 Helpful