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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11034 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22457 Views
  • 0 replies
  • 6 Helpful

Resolved! Coverage at home has worsened

A few months ago we made the switch from Sky Mobile to EE for better mobile coverage. Initially EE was great but the past few weeks the coverage at home (Pagham, West Sussex) has degraded drastically to the point 5G and 4G is unusable for voice calls...

Roy85 by • Visitor
  • 355 Views
  • 1 replies
  • 1 Helpful

Resolved! Poor signal

The signal in my area has got worse now it’s pretty much useless. The technical agent told me to turn off 5g and this would help but it didn’t he told me my phone would automatically switch back to 5g when in a 5g area what rubbish you need to do it ...

Resolved! Voicemail

Hi, had anybody else had or having an issue with voicemails not receiving until a day later, sometimes two days. Twice recently I’ve had a voicemail left but haven’t been had the notification until a day or so later. I’ve noticed that as soon as I sw...

Belburn78 by • Valued Contributor
  • 264 Views
  • 3 replies
  • 0 Helpful

Resolved! Service checker is down

The service check website is down and when I tried to call ee for technical support it told me it was closed. My data has been down for two days now and I can’t get onto the internet. It’s shocking because we are paying for data we can’t even use, an...

Consistently poor signal - leaving RE

For too long we have only been able to hear voice calls in part of the garden. Complaints on a Saturday result only in a text message on Sunday saying " since we haven't heard from you in 7 days, we've closed your complaint." That is the only respons...

TonyC60 by • Visitor
  • 187 Views
  • 1 replies
  • 1 Helpful

Re: Apply to have a mobile phone mast installed

Hello, I'd like to report an area where there is absolutely no signal (not just from EE but from all UK networks). We're considering purchasing a property but the issue of no mobile signal is something that is weighing it down. How can we try and get...

Jjammas by • Explorer
  • 211 Views
  • 4 replies
  • 3 Helpful

Resolved! No mobile coverage in IG8 Woodford

Have had absolutely no mobile coverage since the weekend . Received a text last week to say work would be done on Friday which may lead to some disruption. Don’t know what happened but not had any coverage since. Reported it and EE said they are work...

TRana by • Visitor
  • 310 Views
  • 1 replies
  • 2 Helpful

Persistent mobile data issues in Holywood BT18

Could EE please investigate the ongoing mobile data issues in Holywood BT18.The phone often shows a good 4G signal with 3 out of 4 bars, but mobile data is either unusable or extremely slow. Web pages frequently fail to load and simply time out. At t...

psx_ni by • Investigator
  • 403 Views
  • 7 replies
  • 1 Helpful

Resolved! Poor coverage

It’s atrocious and most of the time I’m fighting for enough to email.. forget surfing the internet or socials. It’s gotten so much worse in the last couple years. We live in our van and travel Devon right up to Stonehenge and all around. And it’s bec...

Lyndsayseed by • Established Contributor
  • 629 Views
  • 12 replies
  • 7 Helpful