Forum Posts

Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
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EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
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Phone number

is there anyway I can speak to a person, rather than robot.  I have had no mobile phone  connection since Thursday, with notice on website saying work in my area. Says to use WiFi but that’s useless when I’m out. I’m  missing lots of calls and when I...

JG129 by Visitor
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  • 2 replies
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EE Mobile does not support VOIP

Have seen a few posts about EE users not supporting VOIP devices on their mobile network.I can confirm that this is indeed the case.Despite calls to EE business and them saying that VOIP devices are not blocked (after the typical "try turning it off ...

Resolved! Problems with the sim

Hi everyone, I've been a new customer for a couple of weeks and I've brought my old phone number to the SIM, first problem, if I'm at home I have to connect to the wifi to call but the person on the other end can't hear me, if I remove the wifi the p...

Chris828 by Investigator
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  • 16 replies
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Network

This Network is worst Ever network in Tunbridge Wells poorest service in this town and surrounding please don’t take any sim Contract its worst network here

Less than 1mbps speed since January

The same signal issue has persisted for over 3 month but ee keep closing the case so that it looks like they’ve resolved an issue and a separate one has arisen. I’m assuming this is to ensure they meet internal SLAs.The excuse I keep being given is t...

Mazypoint by Investigator
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  • 4 replies
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Calls keep dropping

Hi All.I bought into EE services back in February 25 after around 10 years away and being with VF.  Unfortunately, i also bought a new Samsung S25 Ultra shortly after.   (Makes it difficult to tell if its the device or the network).It does feel like ...

CrazeUK by Explorer
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  • 4 replies
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Incredibly poor service - Whitchurch on Thames

Service is generally poor and calls tend to drop in and out. Over the last couple of weeks it’s got worse and service this evening has been non existent. Coverage checker says no issues but I disagree. You don’t even get 5G here so this is 4G only an...

SlimJim82 by Investigator
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  • 3 replies
  • 0 Helpful