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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by EE Knowledge Specialist
  • 7090 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by EE Community Support Team
  • 10742 Views
  • 0 replies
  • 6 Helpful

My daughter has just started at Oxford university and signal is the worst that I have ever experienced and I have been an EE customer over 10 years. It is disgusting that they are not open about their dreadful coverage. A lack of honesty as am being ...

Not registered to network

My phone says not registered on network ... emergency calls only ..  can't contact ee ... have done all the usual switch phone on and off , airplane mode select network still nothing 

Resolved! No service after a year

Hi,I've been struggling with "No Service" most of the time for the last 2 weeks. I have an S22 Pro with up-to-date OS. My SIM card/contract was changed about a year ago, but I've been successfully connected to EE with this phone for several years, un...

mullet1 by Explorer
  • 263 Views
  • 4 replies
  • 1 Helpful

Resolved! Calls go direct to EE voicemail

Have had ASDA pay-as-you-go for several years. Using a Moto g53 handset (bought new two years ago). All calls (except for those via WhatsApp) now go direct to EE voicemail, even when the service is turned off. I then see a text message to say that I'...

Don010 by Visitor
  • 1296 Views
  • 3 replies
  • 4 Helpful

Resolved! 5 G standalone network

I've just had a message from EE telling me to replace my SIM and "upgrade" to the newest 5G standalone nework. Is it worth/safe to do this? I've already got access to 5G.

New phone but no network out and about

Help!I got a new EE sim which transferred on Tuesday. I can use my phone at home on the wifi but when I'm out there's no network and I have no 5G. I'm not sure how to fix it. I tried turning it off and removing the sim, but nothing.Can anyone help me...