I have no network

[Noel4295774]

My phone network service is not working. I cannot make calls or receive calls.

[Debbie_G]

Hi @Noel4295774.

Thanks for coming to the community.

I’m sorry to hear you’re having issues making and receiving calls.

How long has this been happening?

Is your phone showing any signal bars, or do you see a message such as No Service or Emergency Calls Only?

If you do have signal, are you able to send or receive text messages, or use mobile data at all?

Debbie

[Northerner]

Hi @Noel4295774 

• Are you on EE PAYG or pay monthly contract.
• Have you tried restarting your device.
• Are you in the UK.
  
  Try checking for local issues: https://ee.co.uk/help/service-status

Thanks 

[Noel4295774]

No signal bars and this been going on for days and I’ve been trying with
it. I’m getting so annoyed. I really need some help with this situation.

[Noel4295774]

No, I’m not in the UK. I’m in the US. Of course I switched it off. I
switched it on. I took out the SIM card. I reset it I Into the menu

[Chris_S]

Thanks for letting us know @Noel4295774 

Could you try texting ROAMING to 150 so we can find out your phone's roaming status please?

Chris S

[Noel4295774]

Is not allowing me to do anything of this sort

[Chris_S]

Thanks for letting us know @Noel4295774 

Are you currently on a contract with us or are you on Pay As You Go?

Has your phone worked at all since you arrived in the U.S?

Chris S

[Schockwave]

@Noel4295774 , if on contract did you enable roaming on your account before going to the US? No need on pay as you go.