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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11084 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22757 Views
  • 0 replies
  • 6 Helpful

Resolved! Signal

Signal has been utter rubbish over the last 5 months good one day off the next its off again now I have a sick wife that I need to be in constant contact with when my airtime is up I'm definitely swapping provided 郎

Resolved! Re: Constantly Poor 4G/5G

Same here down in the EN7 area. Comes  to think of it EE’s 4G/5G is poor quality everywhere I go. If I play the radio it constantly keeps cutting in and out or if I send a what’s app I get the wheel of doom until I decides to play ball. I’ve been wit...

Resolved! Call quality

I have consistent low quality on voice calls (wifi/VoLTE). It's both voice quality and volume but more the second. I have to basically shout into my phone for the other party to hear me well. It's unlikely the device is the culprit as I increase volu...

pwalk by • Established Contributor
  • 4068 Views
  • 17 replies
  • 4 Helpful

5G Coverage EX6 6JN

We have a Lodge in the rural Devon area of EX6 6.  We use a TP-Link Deco router with an unlimited EE 5G Sim for our network connectivity.  We must have a good and reliable signal as we work remotely all day.  Our current speed test is showing around ...

JAstle by • Visitor
  • 215 Views
  • 1 replies
  • 2 Helpful

Resolved! Coverage at home has worsened

A few months ago we made the switch from Sky Mobile to EE for better mobile coverage. Initially EE was great but the past few weeks the coverage at home (Pagham, West Sussex) has degraded drastically to the point 5G and 4G is unusable for voice calls...

Roy85 by • Visitor
  • 399 Views
  • 1 replies
  • 1 Helpful

Resolved! Poor signal

The signal in my area has got worse now it’s pretty much useless. The technical agent told me to turn off 5g and this would help but it didn’t he told me my phone would automatically switch back to 5g when in a 5g area what rubbish you need to do it ...

Resolved! Voicemail

Hi, had anybody else had or having an issue with voicemails not receiving until a day later, sometimes two days. Twice recently I’ve had a voicemail left but haven’t been had the notification until a day or so later. I’ve noticed that as soon as I sw...

Belburn78 by • Valued Contributor
  • 305 Views
  • 3 replies
  • 0 Helpful

Resolved! Service checker is down

The service check website is down and when I tried to call ee for technical support it told me it was closed. My data has been down for two days now and I can’t get onto the internet. It’s shocking because we are paying for data we can’t even use, an...

Consistently poor signal - leaving RE

For too long we have only been able to hear voice calls in part of the garden. Complaints on a Saturday result only in a text message on Sunday saying " since we haven't heard from you in 7 days, we've closed your complaint." That is the only respons...

TonyC60 by • Visitor
  • 218 Views
  • 1 replies
  • 1 Helpful

Re: Apply to have a mobile phone mast installed

Hello, I'd like to report an area where there is absolutely no signal (not just from EE but from all UK networks). We're considering purchasing a property but the issue of no mobile signal is something that is weighing it down. How can we try and get...

Jjammas by • Explorer
  • 252 Views
  • 4 replies
  • 3 Helpful