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Stay connected if your data runs out

Knowing that you can keep in touch with friends and loved ones even if your data’s run out is one of those little things that just makes life better. That’s why Stay Connected Data comes included in our No Frills and Essentials plans. How it works St...

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JordanTA by • EE Knowledge Specialist
  • 11084 Views
  • 7 replies
  • 8 Helpful

EE Mobile Coverage and Service Status Checker

Check mobile coverage and ongoing maintenance in your area using the EE Mobile Coverage and Service Status Checker. "Check coverage" will predict the usual level of service, whereas "Check service status" will show known issues and faults. You don’t ...

Rach_H by • EE Community Support Team
  • 22735 Views
  • 0 replies
  • 6 Helpful

Re: Apply to have a mobile phone mast installed

Hello, I'd like to report an area where there is absolutely no signal (not just from EE but from all UK networks). We're considering purchasing a property but the issue of no mobile signal is something that is weighing it down. How can we try and get...

Jjammas by • Explorer
  • 252 Views
  • 4 replies
  • 3 Helpful

Resolved! No mobile coverage in IG8 Woodford

Have had absolutely no mobile coverage since the weekend . Received a text last week to say work would be done on Friday which may lead to some disruption. Don’t know what happened but not had any coverage since. Reported it and EE said they are work...

TRana by • Visitor
  • 346 Views
  • 1 replies
  • 2 Helpful

Persistent mobile data issues in Holywood BT18

Could EE please investigate the ongoing mobile data issues in Holywood BT18.The phone often shows a good 4G signal with 3 out of 4 bars, but mobile data is either unusable or extremely slow. Web pages frequently fail to load and simply time out. At t...

psx_ni by • Investigator
  • 449 Views
  • 7 replies
  • 1 Helpful

Resolved! Poor coverage

It’s atrocious and most of the time I’m fighting for enough to email.. forget surfing the internet or socials. It’s gotten so much worse in the last couple years. We live in our van and travel Devon right up to Stonehenge and all around. And it’s bec...

Lyndsayseed by • Established Contributor
  • 684 Views
  • 12 replies
  • 7 Helpful

Coverage in the Isle of Dogs

Update: 01 October 2026  Over the past few months, due to circumstances out of our control we have experienced a delay from the government for the planning approval. Barring any further unforeseen circumstances, we expect an outcome from the appl...

Leanne_T by • EE Community Support Team
  • 14742 Views
  • 66 replies
  • 18 Helpful

No signal

I moved house 2 weeks ago and I get no bar signal in the new house can only use Wi-Fi does anyone know what’s wrong or how I can get any?

Resolved! Can’t get 5g/4g at my work

Hello!! So I’ve changed jobs and with my new office premises, I can’t get 4g or 5g. It seems to be specifically with EE as my colleagues are with other networks and have no issues. Is there any options for me to buy routers from other companies to ac...

Abmua15 by • Visitor
  • 409 Views
  • 2 replies
  • 2 Helpful